App wants to “always” have access so it tracks while I am riding in a car with my husband, my daughter, a friend…..I am not going to the app for each “ride” and indicate I am not driving. We listen to podcasts especially on trips. Distracted driving while listening and also when on hands free phone. I could be talking to a passenger in my car without issues but on hands free phone and distracted. Not sure what they are measuring but the discount is not worth the intrusion for us. Unimpressed.
Collects non-necessary data to sell off to third parties. Also drains my phones battery.
You’re better off avoiding the premium “discount” this app offers.
Developer Response
Hi vectorShades, the OnTrack app does not collect any personal identifiable information, only data about your driving behaviors which helps determine your car insurance discount. We’ll share your feedback about battery life with our development team. Thank you.How does one get 11 alerts in .8 miles driving around the corner for distracted driving ? Not too sure how a safe driving credit can be decided by a faulty app.
Developer Response
Hi Greg, thanks for sharing your thoughts about OnTrack. Please note that distracted driving is not counted in your score to determine your discount and is only used to coach good driving behavior within the app. We’ll make sure to share your experience with our development team so we can continue to make improvements where necessary.App does not open, has not for a couple months. Tried uninstalling and reinstalling app, still not working.
Developer Response
Hello, we're sorry to hear you're having difficulty opening OnTrack. Please email customersupport@grangeinsurance.com with your name and policy number so we can look into this further.It keeps say to got to motion and fitness on iPhone and enable. Not on my phone. What do I do ?
Developer Response
Hello, to reach your “Motion and Fitness” settings on your iPhone, please visit “Settings,” then go to the “Privacy” section. You may have to scroll down to find “Privacy” listed under your Settings. Once you’re in the “Privacy” section, scroll down and tap on “Motion & Fitness” to enable the setting. If you’re still having trouble locating this setting, we recommend reaching out to Apple Customer Service for assistance.I have recently switched from Encompass to Grange and had to switch my safe driving app as a result (Encompass uses Routely). Therefore, this negative review is based mostly on the comparison between the two apps that I used.
There are several reasons this app is far inferior, and I will list a few below:
🚫 Not Mom-Friendly - what I mean by this is, sometimes, my children want to play on my phone while we are in the car. Even if I don’t touch the phone, it says that I have 25 events, for example, for a very short drive bc my kid was playing a game. There’s an option to say that I am not driving, but that’s not really honest since I am the one being a safe driver! There is no way to indicate that someone else was playing on my phone.
🚫 Likewise, if you are on a road trip and need to use the map app on your cell phone that is plugged into your car through Apple CarPlay, it counts the whole entire drive as a distracted driving. I drove (alone) to Columbus the other day and had 212 minutes of distracted driving because my map was on- navigating my way. I did not touch the phone once. *It also does this if you were streaming music through your phone to the car.* That needs to be fixed!
🚫And finally, there are no explanations as to what the rubric is for the driving score. In the encompass app, it told you if you go over 80 mph, you get a speeding event. This app doesn’t have any information in the “more” section. All of the links are dead. The FAQ link is dead and the other ones are as well. I actually came to the App Store looking for an update because thinking maybe mine is just needing to be updated. But I didn’t see one. I even searched online at Grange‘s On Track website, and couldn’t find any information besides some basic parameters.
It’s just a very poorly made, slapped-together-really-quickly-to-keep-up-with-the-other-companies safe driving app.
Once these serious kinks get ironed out (hopefully!!), will update review.
Developer Response
We’re sorry to hear you’ve been frustrated with your experience. Distracted driving and speeding are not used in overall calculated score but to promote safety. If you review distraction on the app score page there’s a large green tool button that will show your distraction broken down by hands free, handheld and actual usage. Speeding in the OnTrack app is relative to the actual speed of the road, not a designated value. If you have additional feedback or obtain more individual information regarding OnTrack, please contact einfocenter@grangeinsurance.com or 1-866-768-7209.
cwgordon
vectorShades
Greg7319
outcast0o
Jax927
LauraMae18
