Leave a Review Mach1 Roadside Assistance
Good service
Will use againDeveloper Response
Thank you for choosing Mach1. We're so glad you enjoyed the experience. Safe Travels!Charged immediately, nobody available
They charged my card before telling me there was nobody available to help me. This was 2pm in the afternoon, nobody available. They didn’t automatically refund it; locking my funds to find help elsewhere. I was stranded for hours and add to it additional calls to borrow funds after charge and calls to try to get it reversed. I don’t know why they charge before looking to see if anyone is available; or why they can’t refund it as fast as they take it. Either way it left me in a real bind and for an emergency service they should be better about releasing funds when immediately when they cannot fulfill their end of the contract so help can be obtained elsewhere!Show lessDeveloper Response
Hello, Unfortunately we do need to pre-authorize upon submission of service request. Customers used to place orders and then not have any funds to pay the providers after the completed the job. The pre-auth is supposed to be released immediately, I'm not sure why this wasn't the case in your situation and for that we do apologize. Our providers are independent contractors and make themselves available at their own schedules. We do work to ensure providers are available across the U.S. however sometimes it does happen that no one is available at the time of request. This is part of the reason we do not charge a membership fee. We wish you all the best and safe travels to you! ~The Mach1 TeamExcellent convenience and Service app!
It’s very hard to find a quick way to get your car serviced in emergency situations but this App is the full package. The service tech had me up in running in less than 30 minutes and had the part I needed already. Highly recommend this app for emergency car issues. 5 stars ⭐️⭐️⭐️⭐️⭐️