Leave a Review Mach1 Roadside Assistance
Good service
Will use againTT Plant leaf
Developer Response
Thank you for choosing Mach1. We're so glad you enjoyed the experience. Safe Travels!Charged immediately, nobody available
They charged my card before telling me there was nobody available to help me. This was 2pm in the afternoon, nobody available. They didn’t automatically refund it; locking my funds to find help elsewhere. I was stranded for hours and add to it additional calls to borrow funds after charge and calls to try to get it reversed. I don’t know why they charge before looking to see if anyone is available; or why they can’t refund it as fast as they take it. Either way it left me in a real bind and for an emergency service they should be better about releasing funds when immediately when they cannot fulfill their end of the contract so help can be obtained elsewhere!Show lessShilom007
Developer Response
Hello, Unfortunately we do need to pre-authorize upon submission of service request. Customers used to place orders and then not have any funds to pay the providers after the completed the job. The pre-auth is supposed to be released immediately, I'm not sure why this wasn't the case in your situation and for that we do apologize. Our providers are independent contractors and make themselves available at their own schedules. We do work to ensure providers are available across the U.S. however sometimes it does happen that no one is available at the time of request. This is part of the reason we do not charge a membership fee. We wish you all the best and safe travels to you! ~The Mach1 TeamExcellent convenience and Service app!
It’s very hard to find a quick way to get your car serviced in emergency situations but this App is the full package. The service tech had me up in running in less than 30 minutes and had the part I needed already. Highly recommend this app for emergency car issues. 5 stars ⭐️⭐️⭐️⭐️⭐️Kevinnunez
Worthless
I see since one year ago they are still having the same issues glad you are taking these reviews and using them to do anything . I spent the rest of my money I had in my account to get my car towed using this app it takes my
Money and THEN says “no one available “ and now I am unable to even request because they cleaned my account out with the pre authorization. You should probably think of a NEW way to be able to use the hold money you already took out to apply to new request on a accountOR have some sort of waiting list if you are going to continuously be short staffed. How are you going to pre auth every time you request to even see if there’s a driver available??? Dumbest app ever. Don’t waste your time and money.Show lessKoremrog
Developer Response
We are sorry to hear of your bad experience with the app. The system is automated and does only a pre-auth on your card. If there is no one available, it releases it almost immediately.Not helpful
First, you have to pay before you are able to see whether or not there are providers in the area, so you're taking a huge gamble. Then, they give you a range as to what the cost will be, not even the actual price. I was given a range of $50-$65 for providing fuel. No idea what that range is based off of, but I'm desperate so fine. You hit okay, and then a pop up comes up stating that they will pre-authorize your card by making a charge before they provide any service. This pre authorization was the full $65. Every other preauthorization I've ever been required to pay has been like a couple of cents just to make sure my account was active, so I in no way expected a full charge. Why give a range and why say it's a preauthorization when you're going to charge the entire full price before anyone has even been dispatched? That alone felt like I had been swindled.
At that point I looked into more reviews that said they had paid but never received service at all, so at that point I realized I was unlikely to actually get the help I had requested, so I hit cancel. Another pop up came up that said I would be charged a $30 service fee if one of their providers had accepted already, which seems sketchy because they could easily say that someone already had and just keep your $30 for doing nothing.
Giving 2 stars instead of one because after I canceled, I received a call from their dispatch or something asking if I still needed service, letting me know that my request had pinged one of their providers but he hadn't yet accepted, and told me that because he hadn't, that preauthorization will fall off of my account in 5-10 minutes. Hopefully that's true. The guy on the phone was at least nice.Show lessjulesvroom
Extremely expensive for terrible service
Where do I start. Awful app, awful service, EXTREMELY overpricedChristopher Kirsch
Developer Response
We see that you created an account but never submitted a request. How is it possible that the app is Awful if you have never used it?Exceptional Service
Just want you guys to know I just had my first call for MACH1 services and it was A+++++. Was more than impressed with the overall experience. My battery died/was low and the guy came out with in 15 mins. And it started right up without him needing to do anything and said that the service was FREE because he didn't have to do anything. I was impressed by that. I gave him a nice tip anyway. YOU GUYS ROCK!!!!!Show lessJess L K
Developer Response
So glad you had a great experience Jess, thanks for sharing! Safe Travels ~The Mach1 TeamPending charge without service
Got charged and never received service. I would not recommend to anyone.Jdifufufjfkgjfudif
Developer Response
Hello Mach1 customer, it sounds like you may have gotten a no providers available message. There are a few reasons that could have been and our providers may have been helping other customers. We apologize no one was there and are continuing to grow our vetted provider network across all corners of the U.S. As for the charge, you would have seen a pre-authorization message before submitting the request. We have to pre-authorize ahead of time to ensure our providers can be compensated for their time and services. This pre-auth falls off within a couple of days so it should be cleared for you now. Safe travels to you!Charged me even though I was denied services?
I was charged twice even though they denied me service because of my location. Don’t download.i want the upload feature
Developer Response
Hello, we're very sorry to hear there wasn't a provider available in your location. As you would have seen when you submitted, there is a pre-authorization initiated when you request assistance, this isn't an actual charge and funds are released almost immediately after. We would love a chance to speak with you and to ensure that your free account is showing those funds reversed. Please feel free to reach out to us so we can ensure that is the case: 844-511-0002. Safe Travels!Pointless
I had a them come out to change a flat tire. The mechanic said his tools were not working and that he couldn’t change it, and still charged me the full amount even though he was there for maybe 5 min. This company is about as helpful as Joe Biden is to America. Avoid these scammers like the plague.Ddttuh
Developer Response
Hello Ddttuh, We're so sorry to hear about this experience. I assure you this is not the type of provider we allow into our network. We would love a chance to speak with you so we can deactivate this provider ensuring this doesn't happen to anyone else. We'd also like a chance to make it right with you. Please contact us so we can get your details and get you your funds back: 844-511-0002.
