DragonPals User Reviews

DragonPals: Preschool Learning

Zalomit Limited

Education

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Ydydgdgdyds I can definitely help you

Okay thank you thank

vgrjik

3 years ago

Response from developer

Hello! Thank you very much for your 5-star review! Is there anything else we can do to improve your score? If there is any way we can help you, please direct your comments and concerns here: support@keiki.app. Best regards, Keiki Team

Keeps trying to charge even after I paid lifetime

I already purchased but keeps trying to charge

chansansa

3 years ago

Response from developer

Hello! We are sorry for the inconvenience. Here are some measures you can take to resolve the issue occurred: 1) First of all, Re-log into your Apple ID and try again (Settings > iTunes & App Store). 2) Reinstall the app 3) Restart your iOS device 4) Go to the Settings section in the app and tap "Restore Purchase" to regain the items again. This should solve the issue. In case the recommended measures don't help, please contact us at support@keiki.app for further assistance. Best regards, Keiki Team.

Ripoff

It’s not letting me restore my purchases

fredy gose boom

3 years ago

Response from developer

?Lifetime Access for Half a Year?

Apple support can’t do anything to restore or refund my purchase. Sitting here with a useless digital receipt for $70. Son really upset that he can’t use it. He really enjoyed it for 6 months. I know there is a pandemic and it’s lowering life expectancy but HALF A YEAR IS LIFETIME ACCESS!?

Torribly95

3 years ago

Response from developer

Hello! Thank you for the review. We really want to help you. You can help us a lot by sending a message with detailed feedback on your issue to the email: support@keiki.app. We'll do our best to help you. Best regards, Keiki Team

Purchased full access unable to access content

Purchased the life time subscription, but most content says there is no wifi connection and is unavailable. I have done the 4 steps suggested in previous posts, with no luck in resolving the issue.

hhjjkkggffdd

3 years ago

Response from developer

Hello! Thank you for the review. Please make sure there is enough available RAM on your device to launch the app. If you need more help, please contact us at support@keiki.app. Best regards, Keiki Team

Made the purchase twice and I still don’t have access

I have purchased this lifetime package for this application two times already and both times I do not have access to all of the material. I thought that I did something wrong initially so I went back and did it again paid for the lifetime subscription and still I’m having the same issues. They said it’s some kind of payment issue but it is not because the first time and the second time it went through my bank account. If I am unable to get the lifetime subscription I would like my money refunded for both purchases. It also said that I do not have Internet access however I do have Internet access on my phone everything else works except for the activities within the app. Very very disappointing.

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Gee Hartley

3 years ago

Response from developer

No no like it

Please do not charge I will not going to use it

ksnarvaez

3 years ago

Response from developer

Hello! Thank you for the review. We are sorry that Keiki didn't meet your expectations. You can cancel your subscription through your iTunes account. Please follow the link to find detailed instructions on how to manage your subscriptions: https://support.apple.com/en-us/HT202039. We would be grateful if you send us your detailed feedback at support@keiki.app It would help us to provide a better experience to our little users and their parents. Best regards, Keiki Team.

audrey

d,audi

atwta

3 years ago

Response from developer

Hello! Thank you very much for your 5-star review! If there is any way we can help you, please direct your comments and concerns here: support@keiki.app. Best regards, Keiki Team

Not able to cancel

Said I can cancel anytime but can’t

myaba yppppp

3 years ago

Response from developer

Hello! Thanks for the feedback. You can cancel your subscription through your iTunes account. Please follow the link to find detailed instructions on how to manage your subscriptions: https://support.apple.com/en-us/HT202039. We would be grateful if you send us your detailed feedback at support@keiki.app It would help us to provide a better experience to our little users and their parents. Greetings, Keiki Team

Full access but I have no access

I’m subscribed to the yearly full access but I still have locked features. What’s the point of paying the yearly fee if I can’t everything on the app. Went into the restore feature only to have it said nothing to restore. Can developers tell me what is going on?

divinity4258