DragonPals User Reviews

Zalomit Limited

Top reviews

Most RecentHighest RatedLowest Rated

Do not purchase

Purchased the lifetime subscription for $59.99 only for it to no longer be recognised after a couple of months I.e unable to restore purchase even after reinstalling app. I have attempted to contact your support about this, with purchase details.

rkanji75

4 years ago

Response from developer

Hello! We are sorry for the inconvenience. Here are some measures you can take to resolve the issue occurred: 1) First of all, Re-log into your Apple ID and try again (Settings > iTunes & App Store). 2) Reinstall the app 3) Restart your iOS device 4) Go to the Settings section in the app and tap "Restore Purchase" to regain the items again. This should solve the issue. In case the recommended measures don't help, please contact us at support@keiki.app for further assistance. Best regards, Keiki Team.

Purchased yet it says I have not purchased

My son loves this app, and I love all the educational features it has. I purchased the weekly version; however, recently when he opens the app the first thing that pops up is joining for the membership or starting a free trial. This is frustrating because I have paid monthly for many months, now suddenly there are issues and he can’t really play. No, it is not a payment issue - everything has cleared my bank account as it has every other month. I don’t want to delete this app because my son loves it so much but what is the use if you purchase yet still can’t fully play....?

Show less

Tsvec89

4 years ago

Response from developer

Hello! We are sorry that you faced some issues with our application. We really want to help you and we are already investigating what could go wrong. Meanwhile, You can help us a lot by sending a more detailed description of the problem to the email: support@keiki.app. Kind regards, Keiki Team

Always crashing

This app is so annoying and I hate that my child likes it so much because everyday it stops working I have to constantly delete it and re download it please fix this annoying issue

chrisgen1

4 years ago

Response from developer

Hello, We are sorry for your negative experience with our app. Some problems are caused by a lack of RAM. These can be fixed by restarting the device. Also you can try to clear the cache for the app. If these don't resolve your issue, please message us at support@keiki.app so we can get additional information.

Money money money

It’s charging you before you even try it out :( I really hate apps like that!

Veronicawith2kids

4 years ago

Response from developer

Hello, Veronica! We are sorry for the negative experience with our app. Payment is charged automatically after the free trial period ends. In case it was uploaded right away, it means you already got your free trial. If you have any questions, please contact us at support@keiki.app. Sincerely, Keiki Team

Hhhhhgghhuiiii

Iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiibbbbbbbbbbbbbbbb|{{{{{{{{{{{}}}}}}}}••••••••••••••¥¥¥¥¥¥¥¥¥¥¥+••========================••••••¥¥’ vccxSsertzzPpppppppppppppp. Kkkkkkikkk. Bbblokk n. Nnnjjj. Ijnnj. Jjjjoont ggggggg

vero 1677

4 years ago

Response from developer

Hello! Thank you very much for your 5-star review!!! We will continue improving our app to make it even more interesting and useful! Best regards, Keiki World Team

App doesn’t work

I’ve spent a lot on this game to realize when I was turning it on for my daughter she said not that one mommy there’s nothing on there so I look and she’s right no buttons anything this game automatically renews so I’ve been paying for a game she couldn’t even play and I couldn’t find an update button or anything I can take a screenshot it shows an empty blue screen after the ad plays I’m very disappointed!

Show less

Rachaelhen18

4 years ago

Super Disappointed

Got this app for my 4 year old& chose the weekly plan - thus far , all’s it has done is test both of our patience!!!🤯😤 the app shuts down every... say 5-7ish minutes. Then it continues to crash every time we re-open it and get just past the starting video ( each time I try to skip said video , app crashes) . Whenever the app HAS chosen to load up and stay opened, the loading times are absolutely absurd!! Especially for a child?! I’m so upset because she actually ENJOYS the silly, simple games and earning herself a star on each ... and she usually does not like playing games on her iPad period. I read a few reviews before purchasing the app, so I should’ve known better than to purchase... I was just really hoping that the glitches were version/ device based. Please fix these awful loading times and constant crashes& I would be happy to give it another try & edit my review based on that.

Show less

cel0325

4 years ago

Response from developer

Hello! Thank you for the review. We are sorry for your negative experience with our app. Some problems are caused by a lack of RAM. These can be fixed by restarting the device. Also you can try to clear the cache for the app.If you need more help, please contact us at support@keiki.app. Best regards, Keiki Team

False advertisement

The ad for this said free. I down loaded it for my kids went to turn it in for them and it cost 7.99 a month! Can’t do anything with out paying was very mad for that!

RaeAnne25

4 years ago

Unable to use

Hello, I went into setting to try and change the language now I can’t get a back to the beginning. I want to cancel this subscription right now before I get changed for it.

drfhgh

4 years ago

Response from developer

Hello! Thank you for the message. We are sorry that Keiki didn't meet your expectations. Please make sure there is enough available RAM on your device to launch the app. You can cancel your subscription through your iTunes account. Please follow the link to find detailed instructions on how to manage your subscriptions: https://support.apple.com/en-us/HT202039. We would be grateful if you send us your detailed feedback at support@keiki.app It would help us to provide a better experience to our little users and their parents. Best regards, Keiki Team.

Needs more

The games are to easy for my 3 year old and it needs to have more games and activities and better interface. Maybe just amp up the Home Screen wtb scrolling and make it bigger as well.

starweeeee

4 years ago

Response from developer

Hello! Thank you for your feedback. Every opinion is very important to us because it helps us to improve our app. Your request has been transferred to our developers. Please contact us at support@keiki.app and we will be glad to discuss the issue in detail to improve our app in the future. Best regards, Keiki team