Leave a Review Echelon Reflect
Does not work with Apple iWatch
The app does not work with Apple Watch as a heart rate monitor.86vette
The app is a joke
It doesn't work, no matter how many tries you make.Nat_R18
Poor customer service
They don’t respond in a timely manner. Wrote my password down and it does not work even though I am a paid subscriber. Then there’s no “Forgot password “ even though you want to change it. Difficult to connect. Great looking product though.Lornalene56
Do not buy!
This is not a good product. I’ve had this echelon mirror for over 2 years now and I have only been able to use it a handful of time, literally! This mirror has never worked properly. For something to be over $1000 should have definitely been better equipped.. I’ve constantly had to reboot/restart and reconnect every time I wanted to workout. Then, it taking hours to actually connect, only to lose connection again and having to restart the process.. Its a headache! Thinking that I could switch from gym to home workouts, that didn’t happen.. I am very displeased..Show lessLancetec
Great purchase if you don’t want to workout
I purchased an echelon reflect and it arrived I was excited to change up my workouts. What has ended up happening is that I have spent hours trying to get this thing to work. I have talked to multiple “support” reps who bless their heart seem like they want to help. I can sometimes get the device to connect and try to get a workout in but the moment I walk away I can’t connect again. Then the device regresses back to a QR code which is like trying to set up the app and device from scratch. It’s been a vicious circle. I’ve been asked to submit pictures, videos, do resets and more. I believe the device is bad but cannot get anyone from the warranty service team to do anything?
So if you have money to spare, time to waste and don’t want to work out this is the product for you!Show lesssidegigs
Why do they need location?
Could not connect as location not operable. An app should allow by pass of giving permissions unless that permission is key to the functionality.Hoysch
No Sound, cannot connect AirPods or Apple Watch
No sound, cannot synch watch or AirPods. Is this the right App for Echelon Reflect Mirror1 Hunnered
Says a lot that the app was last updated 2 years ago
I’ve had a reflect since right before COVID. the product has always been buggy & so has the app. customer service has always been abysmal.
I was able to make it work all this time. even though NO headphone connect to this device and the last time I checked you had to purchase THEIR heart monitor (if you’re into that.)
It’s been a few weeks since I used my reflect, and I wanted to use it this morning for a quick yoga session before the family chaos started.
Imagine my horror when I discovered the app no longer adjusts the sound on the reflect and an instructor started yelling at me at full volume while club music (for a yoga session?!) started thumping in the background.
I’m not sure what I’m going to do with this thing now. it’s so loud I’d have to use it from another room in order to stand the noise.Show lessanonanonaonymous9896877
Developer Response
Anon, please email santo@echelonfit.com for help.Issues
Won’t even load workoutsalmadge13
Seems about right
If you’ve owned or used a Echelon Reflect it should come as no surprise the app is just as buggy as the actual product. Interestingly enough I can’t even log into the app - it says email or password is incorrect but I’m literally staring at the account logged in on the Reflect SMH. If y’all don’t wanna take the product category serious sell it someone who will. As it is there’s a reason this isn’t taking off like some of the other connected fitness devices like the Mirror or Tonal.Show lessmytw0b1ts
