Leave a Review Echelon Reflect
Connection issues
I find that almost every time I try to connect and start up my Reflect there is some connection issue . I often have to restart or exit and reenter the app multiple times and right now it says it can not find the network but everything else in my house has no problem connecting to the internet.Mollyperez
Developer Response
Hi Molly, so sorry you are having issues! Please email jbittar@echelonfit.com to assist further.Complete trash
Doesn’t connect to the mirror and it won’t allow me to play videos on my phone.Jeseg1985
Developer Response
Hi there sorry you are having issues, can you please email me at jbittar@echelonfit.com so I can assist further.Won’t open videos
I’m not sure why I was brought to the reflect app when registering my connect bike. It seems like its not meant for it and the only cycle videos there are available don’t even open or play. What did I put my billing info in for? I can’t even use the app.doesntwwoorkkkk
Developer Response
Hi there, thank you for the review. The Reflect app is for our fitness mirrors only, you will need to download the Echelon Fit app to use the app with your bike. Same log in and membership will apply. If you have any further questions, please do not hesitate to reach out to krich@echelonfit.com. Thanks!Lack of specific free weights training
Could you consider adding tools needed with each workouts? For example, a division with “free weights” would be nice. I know there is a subdivision for kettle, but that is it.
Thanks,fabiecote
Buy from a competitor
If this company’s customer service isn’t the “bar none” worst out there, it’s definitely close. First Reflect arrived shattered. Called CS, emailed in pics, and actually got a fairly quick turn-around. Second Reflect arrived a couple weeks later and wouldn’t connect to the internet (it’s a 40, so it needs to connect to the app.) Called several times, emailed several pics and several videos of what the Reflect and the phone screen were doing, and we were finally emailed a “software update” to be downloaded to a thumb drive, installed and run via the Reflect…..to no avail. We were told at that time we’d receive return labels for the broken/defective mirrors, and an “update on our warranty review” within 48 “business hours.” Well, 96 “business hours” later, with no word from Echelonfit in the inbox, I called just to see where things were at. This time, by way of an answer to ANY of my questions, all I received was a 10 minute loop of “It takes 48 business hours to review.” Ok….it’s now been 96. That’s 48x2. Where we at? “It takes 48 business hours to review.” Again, and again, and again, until I finally got an “I will expedite the claim, however. An expedited claim only takes 48 business hours to review.” HUH?! Called back 48 “business hours” after THAT. Twice. First guy informed me that everything I’d been told up to THIS point was wrong, that I had to initiate the claim through their warranty webpage. The webpage pops up an alert that it’s potentially been compromised, so that’s a hard “NO.” (Took pics of that too.) Called again, explained all this, again, and was told there’s not even an “expedite” process, and was, again, promised and email, that, again, never showed up in the ol’ inbox. Meanwhile, I’m out one month of fee for the app already, $50 for a drive I’d otherwise have no reason to buy, I have 2 broken Reflects sitting here, less money, and a company who has yet to do what they say, or get 2 people to give me the same answer. Nobody will even send me any kind of promised email. Spend more on a competitor’s product in the hopes of better customer service. Trust me.Show lessUrbanSamurai7
App makes the device garbage.
I returned my reflect because the app and connectivity was terrible. Before you purchase they should make it clear you need a very modern tablet or phone with cellular and WiFi capabilities. I tried 3 different tablets before realizing this. An Amazon fire that is brand new wouldn’t work. After purchasing a new IPad we managed to get the device to work, but it would not always recognize the device. I returned it. I don’t need this frustration in my life.Show lessJMJacob80
Not what I want
I recently purchased a SLIM CYCLE, and this app was suggested on the website. I only downloaded it because I thought it would be work out videos using the SLIM CYCLE on the app some where but no it’s not. I thought I could also at least track my calories burned and the amount of time I used my slim cycle but NO. So I don’t want to pay a monthly fee for this app that I’m not going to use. Now I can’t figure out where to cancel the monthly subscription. I don’t see a number where I can ask someone how to do it. Please tell me how to. Cancel.Show lessSadies100
Developer Response
Sadies - there are certainly slim cycle classes. Please email santo@echelonfit.com for help. The Reflect app is not the correct app.Headphones
With the new update the headphones connectivity still does not work. I have tried iPhones headset, beats and the echelon headset. The update version on reflect does not match the app. Please review.Malvia69
Developer Response
Malvia please email santo@echelonfit.com for helpNo customer service and everyone is having same issues
Look for other devices until they get there issues figured out. Impossible to connect Iphone to reflect and heart rate monitoring is difficult.Xavdog
Worthless app
Does not connect with reflect no matter what you try. Customer service is not any better.Developer Response
Please email santo@echelonfit.com for help. Please also make sure that you go into settings and select the reflect app - make sure local network is on or you will not be able to connect.
