Boatsetter User Reviews

Boatsetter - Boat Rentals

Collaborative Boating, Inc.

Travel

Reviews Summary

Positive highlights

🚀

This app hasEasy and quick booking process

🌊

This app hasGreat selection of boats

🤝

This app hasHelpful and responsive boat owners

🌞

This app hasSeamless experience from start to finish

🧭

This app hasIntuitive app design and functionality

🔒

This app hasInsured rentals for stress-free boating

🛥️

This app hasCaptains available for rental bookings

💰

This app hasReasonable pricing and value for money

Negative highlights

🚫

This app hasUnreliable boat owners with last-minute cancellations

🤖

This app hasPoor communication and unresponsive customer service

💰

This app hasHidden fees and charges added after booking

🔍

This app hasDifficulty in making changes to bookings

🔒

This app hasLack of customer protection against false damage claims

🗣️

This app hasMessaging system within the app not functioning properly

🤔

This app hasBoat owners not providing the advertised boats

Top reviews

Most RecentHighest RatedLowest Rated

Bad experience

Unable to leave a bad review for the rental profile that left our entire family waiting at docks for 40 minutes waiting for him to the. Find out he isn’t coming

Toddfm

2 months ago

Unreliable

I booked a 2 hour boat trip through this app and confirmed in advance with the captain as per the instructions, and even Boatsetter called me to confirm, but they day I arrived with 30 guests, some of which flew in from out of town, no staff was at the boat. I called many times to find out that the owner had missed our booking and apologized but said there was nothing they could do. The captain finally emerged from the boat and the owner kindly let us board the boat at the dock for about 45 minutes so we could take some photos at the dock, then we were ushered off because they had another booking. In the end the captain refunded me half the cost through Boatsetter which is completely unacceptable for what I received. The whole experience was incredibly unprofessional, unfair, and disappointing.

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The Shnug

2 months ago

Response from developer

We're sorry to hear about your experience. We would like to help resolve these issues, please reach out to us at contact@boatsetter.com with details of your booking so we can assist you promptly. Thank you for your patience and understanding.

Best Time in Tahoe

We had the most incredible time on Lake Tahoe thanks to Boatsetter and our amazing captain, Dylan. The boat was in great condition, and Dylan made the experience unforgettable with his professionalism and friendly personality. He knew the best spots on the lake, and we felt completely at ease the entire trip. From breathtaking views to relaxing on the water, this was easily one of the best experiences we’ve had. We highly recommend Boatsetter and especially Captain Dylan for anyone looking for an unforgettable day on the lake!

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Djdanusa

3 months ago

Response from developer

Thank you so much for your review. We're glad to hear you had a great time with Captain Dylan. We are happy to have you as a member of our community!

From Bad to Good

Rental that had been booked a month in advanced was canceled <48hrs prior to use. Customer service recommended two alternative rentals, that, even with an additional 10% off, would have cost an additional $500 more. Will not use this platform any further based upon this experience.

Updating to state: Customer service offered an additional 15% off to lower the overall increase in cost which was a win/win in my mind. Appreciate the support from customer service!

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Benbatch

3 months ago

Response from developer

Thank you for your review. We are sorry to hear about your experience with your original booking, we know how frustrating it is when your plans don't come to fruition. However, we are pleased to hear that our super customer support team were able to help you find another boat with no extra cost to yourself. We hope we can have you back on the water again soon!

The worst scam ever

We booked the boat more than 7 weeks in advance to be sure that everything was set and organized.
We spoke with the captain of the boat, we paid entirely the fees and…. 3 days before the date of the trip they canceled the reservation saying that the boat was unavailable for us as it had been booked by other people before us.
We didn’t believe a word. We had invited people on the boat with us and paid for their accommodations and trip and all this to see our reservation for the day canceled.
Such a bad thing never happened to us before, the organization of Boatsetter are completely unreliable and Alan the captain of his boat is a clown.
To avoid 100%

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Never more client

3 months ago

Response from developer

We're sorry to hear about your experience. We would like to help you find a new boat with a different owner, please reach out to us at contact@boatsetter.com with details so we can assist you promptly. Thank you for your patience and understanding.

What a great day and a great boat!

We took the Wet Dream out for the first time and it was a great boat!There were 10 of us and the boat was perfect - plenty of room, great deck and front and we had a blast! Capt Jamie was amazing and made it so easy the booking and everything operational was also super easy. Highly recommend!

BoatLife317

5 months ago

Response from developer

Thank you so much for your review. We're glad to have you as a member of our community!

Captain Did Not Bring Correct Boat

I rented a boat from a captain Nick on June 23rd ,2024 from 4:30-6:30pm. The first thing is he advertised a boat that holds 12 people and has a bathroom and small kitchen area for the guest. I paid over $500 for a boat that will fit everyone and the messages between the captain and I needed the bigger boat that holds more than 8 people which is why i rented the bigger boat that he has. When my guest and I arrived to the docking station the captain had an entirely different boat for us that only holds 5 people. There was not enough seating, no kitchen area, no bathroom there was no way to make things right. I ended up turning everyone away and having to figure out something else to do with our time being that we all traveled a hour or more to enjoy this day. He tried to argue with me and my guest and did not try to accommodate us for for any inconveniences he caused to us knowing I booked a bigger boat. Online you can see on his listing where he posts photos of a bathroom & kitchen area on the boat but then he pulled up on a boat that holds only 5 people no bathroom or enough seating .

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guwap757

5 months ago

Response from developer

We're sorry to hear about your experience with this boat owner. We would like to help resolve these issues, please reach out to us at contact@boatsetter.com with details so we can assist you promptly. Thank you for your patience and understanding.

Disappointing Experience with Unjust Deactivation

I recently had an unfortunate experience with Boatsetter, leading to an unjust deactivation of my listing. Despite my consistent efforts to maintain timely and effective communication with potential renters, I was cited for several incidents of alleged unresponsiveness last year. I believe this to be a misunderstanding, as I have always prioritized clear and prompt communication.

After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate.

It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.

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Jerry.Furst

8 months ago

Response from developer

Thank you for sharing your experience. Quick responses are a fundamental aspect of Boatsetter's Community Policies, designed to ensure the best experience for Owners and Guests alike. While we regret any misunderstandings that may have occurred, we take all feedback seriously. We'd like to know more about your experience, please feel free to reach out to us at contact@boatsetter.com with your name, boat make/model, and year. Boatsetter Support will be more than happy to assist you further.

Easy to book

Rented from Boris, a 23 Hurricane deck boat. Boat was immaculate and Boris was an amazing host! Gave full run down of everything, was easy to work with and fully on time. Great time out on the water, looking forward to renting again in the future.

jpzzl

8 months ago

Response from developer

Thank you so much for your review. We're glad to have you as a member of our community!

Changing my review

Had a bad apple experience with one of boatsetter's boat owners. Boatsetter took their time to do their diligence and allowed the boat owner nearly 5 months to substantiate his false damage claim. Boatsetter held my deposit for the 5 months and issued a refund once the boat owner stopped following up. This was a FALSE claim and I was about to take legal action.
Good job Boatsetter !!! Thank You for seeing this through and having the appropriate systems in place to catch scammers both internal and external.
Will use your services again,

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8891prelude

10 months ago

Response from developer

We appreciate you sharing your concern with us. We'd like to clarify that Boatsetter serves as a mediator between boat owners and renters, we do not retain any funds for damages. We kindly ask you to email us (contact@boatsetter.com) with any relevant information related to your claim. We’re looking forward to helping you!