Boatsetter User Reviews

Boatsetter - Boat Rentals

Collaborative Boating, Inc.

Travel

Reviews Summary

Positive highlights

🚀

This app hasEasy and quick booking process

🌊

This app hasGreat selection of boats

🤝

This app hasHelpful and responsive boat owners

🌞

This app hasSeamless experience from start to finish

🧭

This app hasIntuitive app design and functionality

🔒

This app hasInsured rentals for stress-free boating

🛥️

This app hasCaptains available for rental bookings

💰

This app hasReasonable pricing and value for money

Negative highlights

🚫

This app hasUnreliable boat owners with last-minute cancellations

🤖

This app hasPoor communication and unresponsive customer service

💰

This app hasHidden fees and charges added after booking

🔍

This app hasDifficulty in making changes to bookings

🔒

This app hasLack of customer protection against false damage claims

🗣️

This app hasMessaging system within the app not functioning properly

🤔

This app hasBoat owners not providing the advertised boats

Top reviews

Most RecentHighest RatedLowest Rated

Worst rental experience ever

Boat was ok but several things were inoperative, somewhat dirty and owner’s personal items onboard. Boat operated OK but had drive unit noises and we let owner know, then we had a false damage claim filed against us which took 3 weeks for Geico to close the case as unfounded and Boatsetter was very unhelpful in issuing deposit refund until we involved bank and threatened legal action. I will never use this service again, go with a legitimate rental company and save yourself the headache.

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Run Russ Run

a year ago

Response from developer

Thank you for providing this feedback and we're sorry the claim process took a long time. We try to get all claims resolved as soon as possible but sometimes there can be a slight delay during peak season. We're so sorry to hear that your experience on the water was not as positive as it could have been. Please don't hesitate to reach out to us at contact@boatsetter.com if there is anything else we can assist you with.

Great renting experience

All replies from Boatsetter were prompt and friendly. We ended up getting this boat from Dylan for a whole week and could not have been happier. Dylan was great to communicate with and his boat was perfect in every way. Dylan came midweek and refueled the boat and made sure everything was working properly. We had a minor problem with an engine alarm and Dylan was very responsive, came right away and fixed the issue. We can’t wait to rent this boat again next year.

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Zalidog

a year ago

Response from developer

Thanks so much for this review! We're so glad you had a good experience and we hope to get you on the water again soon!

It’s been a nightmare….

I only gave it one star because there was not an option to give it 0 stars. We rented a boat on Fathers Day weekend and it was a horrible experience. The boat died on us and this god awful alarm and we contacted the boat owner and did exactly as they instructed us and they’ve kept our deposit as if it is our responsibility to keep their boat maintained. The “claims department” for Boatsetter has been less than helpful with actually resolving said claim. We’ve been told the boat may have “sucked something up in the water” though it didn’t have the inboard motor it would have had to have for that to happen. Rent from a marina full of professionals that don’t need to keep your deposit to be able to maintain their boat. Don’t make the same mistake we did. We did absolutely nothing wrong, have tons of experience baiting and have owned plenty of boats of our own. I’ll never use this app again.

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SammyLynnnn

a year ago

Response from developer

Thank you for this feedback and we're so sorry about this experience. We strive to make boating simple and enjoyable and we’re so sorry to hear about the issues that came up during your booking. Could you please reach out to us at contact@boatsetter.com with your booking ID? Make sure to make the subject line, “Booking: YOURNAME Review.” We would like to get a customer support manager to work on a solution with you as soon as possible. We look forward to hearing from you soon!

Great app, loving the instant book feature with just 4 clicks I am booked on an cconsole!

Really good experience overall, app showed the yacht we rented exactly the way it was unlike other property rental apps I’ve used before. Nice upgrade from the previous version!

Giorgio Macola

2 years ago

Response from developer

Hi Giorgio, thank you for this very kind review and we're glad you enjoy the app!

Changed

The app was a little difficult to navigate. I tried to make changes to the date, time and amount of people. Finally was able to book but went around and around before figuring it out. I’m still unclear as to how much I am paying ahead of time. Deposit or full amount?? When I pressed on deposit details, I had to start all over again. Should be able to edit all functions in the app prior to booking without needing to do it all over again.

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Boater family

2 years ago

Response from developer

Hello, and thank you for telling us about your experience on the app. As always, make sure you have the latest version of the app downloaded for the best experience. It seems there is a misunderstanding regarding the deposit, the deposit is for insurance purposes and not booking. If you have any further questions or want a further explanation, please do email us at contact@boatsetter.com. We'll make sure you're taken care of!

Jeremiah was the best

Jeremiah our boat owner. Worked with our time, met us at the dock and took us through the entire boat.
He was fantastic easy to work with and we will rent from him again five stars
Katie and the NC fam

LarsonRocks

2 years ago

You have to beg them

You basically have to beg the owners to lend you their boats. Very poor management that the boat owners have all the advantages. I requested 3 times for different boats the first day I installed the app. The first person told me that they gonna use it on the day I requested. So why would you keep your boat listed for rent on that day? The second boat owner declined my request without one word. The third person never even response. Uninstalled!

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dvczmynickname

2 years ago

Response from developer

Thank you so much for your honest feedback. We understand how our highly competitive marketplace may make it harder to book your boat. This is why we advise making requests far in advance, especially on busy holiday like Labor Day weekend. We do encourage you to give Boatsetter another try with this new information, we love getting more people on the water!

So easy to use

Just a few taps away, we have our cruiser booked for a sunset excursion during the long weekend on Boca with Paul’s yacht, with a captain who has over 100 bookings with Boatsetter! Look forward to a relaxing time!!

julie067

2 years ago

Very pleased

This was a super easy and fun experience. The boat we rented was beautiful, clean and mechanically perfect for our needs. Boat owners couldn’t have been nicer and more accommodating.
Great way to have access to a boat without buying or paying insurance and storage fees.

rasmuten

2 years ago

They are not here for the customer

They do not care about helping the customer only making money. They allow their boat owners to wait until after you can cancel to add fees that can add hundreds of dollars. If you do not pay the extra they keep the other fees. Not sure I would rent a life jacket through them if I was drowning knowing they would charge me $200 plus more than I was told.

They will tell you it is the owner that did it. If you are looking for a company that will look out for their customers this is not it.

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Elite soccer476

2 years ago

Response from developer

Thank you for your review. We do not add any extra fees after you checkout on the App. Owners are able to charge for add-ons, these will be outlined in their boat description before you reach the checkout. If this was not made clear to you by this owner, please reach out to us at contact@boatsetter.com with your booking details so we can investigate this further.