Worthless
Thank God for small businesses that actually care and saved our day.
Deleting Boatsetter App now…
Response from developer
Thank you for your honest feedback. This doesn't sound like a great experience, that we strive to provide to Boatsetter renters. We know that boat Owners are a huge part of this, that's why Owners that fail to comply with our guidelines are constantly being removed from our platform. To ensure this doesn't happen to others and to make it up to you, please email contact@boatsetter.com with your booking details and a team member will reach back out to you. And we're glad you still got out on the water in the end!
Utter waste of time and money
Response from developer
We're sorry to hear about the miscommunication between you and an owner. We want all of our renters to have the best boating experience possible. We would like to make it right, please email us at contact@boatsetter.com with the information on your booking and we will be happy to look into this further. Thank you for the honest review.
Sferriell
Messaging
Worst communication from a company I’ve ever seen
Was super excited when I first found out about them, but they're very fast and loose with last minute cancellations - and either don't bother telling you or just forget altogether. My partner had a lesson that he traveled 50 minutes across the city for, only to find out when he got there that it was canceled. He texted the captain, who said he'd messaged us already, but uhh...either the captain forgot to, or just straight up lied. Neither exactly great for running a business.
My partner's way too nice so I confronted the captain about this, and he replied back solely with, "Here's the link to reschedule!" What??? Is there even a real person behind their contact lines?
Oh, and I forgot to mention that that was the 4TH TIME we rescheduled - the others because, as you guessed, they cancelled last minute. And honestly, I don't even mind that part much - I get it, bad weather happens, boats break down, etc. But they rarely respond to emails (or respond days later), and also being so sloppy/negligent that you don't even tell people when sessions ARE cancelled is such a bad look for a company. So over them, such a frustrating experience.
Response from developer
Although this isn't an app-related review, we want to address this and thank you for sharing your experience. We're sorry to hear about the miscommunication regarding your Boating Academy session. While we're so excited to offer free boating sessions, we acknowledge this new program has challenges that we still need to overcome. Whether this experience is app-related or not, we can assure you that quick and reliable communication is important to us. To make sure this is fully address, please email contact@boatsetter.com with details about your Boatsetter Academy experience and your contact information. Boatsetter team member will get back to you personally.
Amazing app and customer service
Easy, reasonable and simple
Never Again! George from Cape Coral is the worst!
Very Disappointing
He should receive a 0 for a rating but the sight allows one star as a minimum.
Response from developer
Thank you for your honest review. We're sorry to hear that you had an unpleasant experience with your booking. Boats are notorious for developing mechanical issues and often there's no warning for when they break down. We'd like to help you get on the water, please email us at contact@boatsetter.com and we can help you find the perfect trip.
