HQ Shuttles User Reviews

Top reviews

Best Commute

This is the best way for commuting to the city. Buses are on time, clean and customer service is great.

Best Commute!

I had wanted to try the new HIP service for a long time and now that I did, I’m so glad. The buses are clean, follow all pandemic rules strictly and the app is very communicative. They bend over backwards to be helpful. You should try it out!

Incredible

I started using Hip during COVID and I will never go back to my prior commuting options. The buses are on time, spotless and provide an absolutely stress free way to commute to NYC and back. Wish I had tried it sooner!

Great service

Hip provides great service and has been an especially great option during covid. The buses are amazing and safe. So nice, clean and everyone is intentionally spaced out. The staff is also very friendly.

Amazing bus service

Hip bus has truly changed my commute to NYC everyday. The busses are clean, very comfortable, spacious, and they are always extremely punctual. The app is easy to navigate and the service is 100% reliable. HIGHLY recommended!

Great new service from the Montvale area!

This is a great new option to get into NYC from Montvale, NJ where it is more reliable and cost efficient than NJ Transit and Rockland Coaches!

It is a 1.5 hour train ride from Montvale to NY Penn Station. Who’s got time to spare for that with NJ Transit and if the trains are on-time.

With Rockland Coaches 45/47 buses - it’s a hit and miss if they are going to arrive. I’ve been burnt by them so many times and their zero customer communications. You sign up for a Rockland Coaches email distribution - expect nothing. I can’t say how many times I’ve been stuck clueless Montvale or at the NY PABT over the last 10 years.

The evening return trips could get refined a bit. Overall I am extremely happy and thrilled with this new option. I hope Hip promotes this more with the Woodcliff Lake / Montvale Commuters so that it picks up steam.
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Great - however, it misses a crucial stop

The app does not allow for pick up on Hudson and Dean. This would be a great add on to the route!

Amazing bus service

I’ve been going back-and-forth from New Jersey to NYC and vice versafor a decade, and this is the best service and ride - hands down. Undoubtedly the best NJ to NY and back option available.

Good overall but their Tenafly/Englewood route could be better

The hip bus is fantastic in many ways and provides a much needed alternative to those of us who live on the Tenafly/Englewood route. That being said the bus Hip uses for this route is extremely uncomfortable, bouncing around like crazy and super noisy. The route itself is better than NJ transit’s but NJT’s buses are sadly better! That being said the bus Hip uses for their Teaneck route is absolutely top of the line fantastic. I look forward to the day they’ll use the same quality bus for the Tenafly/Englewood route.
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Great service!

Dependable and convenient commuting. Always on time, great service and friendly drivers.

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