CON ARTIST
DO NOT BUY ANYTHING FROM THESE PEOPLE OR AUGUST LOCKS. I HAVE A COMPLETELY DEFECTIVE DOOR LOCK THATS ONLY SIX MONTHS OLD. THERE REPLACING IT. AFTER A-LOT OF ARGUING WITH THEM OVER IT. BUT NOW EVEN THOUGH ITS A FREE WARRANTY REPLACEMENT WITH FREE SHIPPING. THEY THINK IM SUPPOSED TO OAY THE DUTIES & FEES ON IT BEING DELIVERED. SO HOW IS THAT FREE SHIPPING IF IM PAYING OUT OF MY POCKET FOR A PRODUCT THAT IS THERE RESPONSIBLY TO COMPLETELY REPLACE AT NO COST TO ME. THESE PEOPLE ARE SCAMMERS.
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Lock is great; wish there was battery indicator
I bought a second lock for a second home, which works as expected and has great functionality. I was impressed with the new door ajar feature that I don’t have on my first lock. But I was disappointed that I have to use two Yale apps for different generation locks and the lack of a battery indicator on the newer app is a poor design choice. I leave the second house for long periods and I want to be sure the caretaker can get in.
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Got orphaned with new firmware update( my fix inside)
This app worked great, as did the lock, and then they rolled out a firmware update which has seemed to orphan the lock from the app. As the old saying goes “ if it ain’t broke, don’t fix it”!
I had to remove my batteries and the communication module from the lock wait a minute, and then reinstall.
After that, everything went back to normal.
It should have been known and stated that this would need to be done, as we went to bed thinking the door had auto locked when it always did. Instead our front door remained unlocked until I realized the next day that lock was not functioning. This made me feel uneasy as we have had a lot of burglaries recently in our area.
Up until now, we’ve had a good experience- but this shouldn’t have happened and all the kinks should have been ironed out before a firmware update was rolled out that could impede the functionality of the lock.
I had to remove my batteries and the communication module from the lock wait a minute, and then reinstall.
After that, everything went back to normal.
It should have been known and stated that this would need to be done, as we went to bed thinking the door had auto locked when it always did. Instead our front door remained unlocked until I realized the next day that lock was not functioning. This made me feel uneasy as we have had a lot of burglaries recently in our area.
Up until now, we’ve had a good experience- but this shouldn’t have happened and all the kinks should have been ironed out before a firmware update was rolled out that could impede the functionality of the lock.
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