Leave a Review HomeWizard Climate
Stopped working
I own 2 Princess heaters and a Princess Smart Fan and even though they say “Connected” trying to turn them on via the App doesn’t work (button just stays off). Happened since 12.5.1 update. Tried everything - resetting the heaters & fan, rebooting WiFi, changing password for Princess account. No matter what my 3 devices all say “online” but cannot control them. Useless.
Turning them on manually at the heater/fan works so clearly an issue with the App.Show lessEric from Clapton
Disappointed
Totally useless. Walks through every step and then just “server error 500” at the final hurdle. No one seems to be able to help, got sent to “SmartWares” who suggested I moved the device further away from the router which isn’t super helpful in a one bed flat. Will be returning the device (£200 fan) and steering well clear of this company in future.Show lessLittle Miss GG
Pile of crap
Update:
Even worse than before, throws up web socket errors, randomly connects/disconnects. Don't bother using it.
Original
When it occasionally works it's fine but with a number of strange design choices and obvious omissions that would be useful - but you can set time and switch the heater on and off. . however thats when it actually decides to work, which isn't very often.Show lessI_Blame_The_Parents
Developer Response
We are sorry to hear about your experience with our product, we would like to identify the problem and improve on the product performance. Could you contact our support department via email: scc@smartwares.eu with the following information: The product name, App version, the problem that you encountered. We want to solve this for you as fast as possible.Not impressed
Just purchased from popular trading store AND Quickly became unimpressed as the unit can’t link to my Siri can’t link to my Alexa and app will not load so I don’t hold up much hope other than switching it on and off more off too! I’d give it one star only looks sexy but unimpressed so far and I’m used to tech stuff d as I that’s no excuse.
Doesn’t quickly heat up, no fan blower as it’s other similar items, so poor all round!!!!fred said it’s deafShow lessfredsaiditsdead
Internal Server Error 500
Can’t connect the Tower Fan to this app. Keep getting Error 500. Lots of people have this same problem online but I can’t find a fix. Have called company several times but they don’t pick up. Please post a solution to this common problem. This was a very expensive heater and we only purchased so that we could use with the app.Show lessnncncms
Fiddly to setup but works perfectly afterwards
Was a bit of a hassle getting the initial setup working but I’ve now had it up and running for about 3 months and have had no problems since.Dom Atkins
Hopeless
Using this app with a Princess panel heater is hopeless. The heater disconnects from WiFi after a few hours making the app (and voice control) unusable. Sometimes it reconnects and sometimes not, so it’s not reliable for remote control or scheduling. The only way to guarantee it works is to manually power cycle the heater which rather defeats the object of a remote control !!Show lessdan3412
Developer Response
Sorry to hear this, I'm sure we could help you with this weak wifi connection issue. Could you contact our support department via email: scc@smartwares.eu with the following information: The product name, App version, the problem that you encountered. We want to solve this for you as fast as possible.App works well
Bought the Princess fan and connected it to the app. It works well and is very responsive. There seems to be no lag time between when I hit on or oscillate. Only had the fan for a few days, so I will update if I have any issues.xXxSatansHomicidalManiacxXx
Doesn’t Work
App doesn’t work with fam. 0 stars if I could.ChavenM
Smart Glass Panel Heater Problems
This App worked well with my Princess Smart Glass Panel heater for several weeks. However some weeks into using the functions to program on / off periods all it would do is turn on at the set time but not turn off at the set time. Deleting the app and starting again has not worked nor has re- pairing the app and heater, so I have lost the key feature I needed with this heater.Show lessDune348#
