Lulus User Reviews

Lulus

LULU'S FASHION LOUNGE, INC.

Lifestyle

Shopping

Reviews Summary

Positive highlights

💕

This app hasBeautifully designed app

🛒

This app hasConvenient shopping experience

🔍

This app hasEasy to navigate and find items

💳

This app hasSeamless checkout process

🚚

This app hasQuick shipping

🤩

This app hasExcellent quality of products

💰

This app hasReasonable prices

🌟

This app hasGreat customer service

📚

This app hasHelpful content and tips

Negative highlights

🐞

This app hasFrequent app crashes and glitches

🔍

This app hasDifficulty filtering and finding saved items

🤔

This app hasUnclear distinction between Love List and Wish List

🛒

This app hasIssues with removing items from cart

🔒

This app hasCoupon codes not working in the app

🔥

This app hasApp causing device overheating

📱

This app hasCertain features not available on the app

⏳

This app hasSlow performance and loading times

🔑

This app hasFrequent log-in issues

Top reviews

Most RecentHighest RatedLowest Rated

Great app

I love lulus so much and them making this app has been dangerous for my wallet. I like the ways it’s organized and how you can add items to your love list.

My only feedback is that I wish you could filter your saved items from your love list for items in stock. I have liked over 300 items and some of them are from years ago that will probably never be in stock again. Hopefully this is something they can add since they do have other filter options.

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Lwalson

a year ago

Glitches all the time

This new update of the app is just not working at all. Every time i add a promocode during check out, the page contents move up such that i can only see apple pay option. I cannot scroll down, cannot see the total money, cannot add items to the cart, Nothin!! Even the other pages become completely blank and i have to re start the whole thing only to go through the same issue. I have lost so many promo codes, so many items that went out of stock because this problem bas been continuing for long. I uninstalled and re installed the app but to no avail . Extremely disappointed.

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samy.jane

2 years ago

Response from developer

Hi, Samy Jane Thank you for taking the time to share your review. We're so sorry to hear of the trouble you've experienced with checking out and applying promotions within our app. We understand how frustrating this must be. Please know that our teams are diligently working to resolve these unexpected issues you've experienced and we have an app update coming soon. If possible, we would love to get some more info from you! Can you please email love@lulus.com with the subject line, "App Review Feedback" so we can get in touch? We look forward to hearing from you. xo.

Sooo many compliments

My favorite boots - my friend wore them to work, so I ordeeed some, and I legit get nonstop compliments and they are my absolute favorite! The app is super easy to use. Quick shipping and great sales, just love this company and the app. You should buy Lulu! And no I wasn’t paid to say this lol - I just truly can say my favorite things for looking cute come from Lulu’s and I use this app anytime I need something cute for a everyday wear or special events. Love love love lulu’s

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Musical joy

2 years ago

It’s easier to shop on your browser

No matter how up to date I am on the app updates, this app always crashes. I will view one item, and add it to my bag or wishlist list, then the app goes blank and I have to restart it in order to keep shopping. Save space on your phone and just use a browser

bennyofthejets96

2 years ago

Not entirely intuitive app

While I like having the app to shop and save items, it can be frustrating to use at times.

For example, in my Wish List, I can’t filter by what’s in stock. So, when I want to buy something from my list, I have to comb through everything to see what’s still available.

I also don’t understand the purpose of a Love List vs a Wish List. It seems like these could be consolidated.

The app tends to crash or “get stuck” fairly frequently—like when I zoom in on a product photo—I sometimes can’t close the window and get back.

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ahhitssara

2 years ago

Love list and order history are broken

I like a lot of clothes in this store so I went and made an account to make a “love list.” However, when I went to look at it, the app requested I log in and out again, so I did. Then the list was empty. I tried again, and was asked to log in and out a second time.

Additionally, I placed an order using a PC and I am unable to view the order I placed because the hyperlink to look up the order number does nothing (or I get asked to log in again).

It’s very frustrating to use this app for anything other than browsing.

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appleusernamelol

2 years ago

Response from developer

Hi, there! Thanks for sharing this feedback with us. Our team would love to get some more info from you if possible in hopes of looking further into this. Could you please email love@lulus.com with the subject line, "App Review Feedback" so we can get in touch? We hope to hear from you!

Frozen?

Trying to check out and it’s just not responding at all. I entered my shipping address and contact information and cannot continue on through the checkout process. When I click the button to continue, nothing happens. I’m on an Apple mobile device (10) if that helps your dev team. Not sure what to do from here so I guess I won’t purchase…. Wanted the app discount.

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Kacey9999999

2 years ago

absolutely yes!

I’ve literally loved nearly everything I’ve ever bought and tired on from Lulus. I simple love, love, loooooove the quality of fabric & sew! It’s looks and feels as though it’s made with love & it makes me absolutely beautiful and confident in my outfits! Thank you Lulu! 💋💋💋

KitCrown

2 years ago

Crashing

Prefer to shop on the app but have issues constantly with the app crashing even when my device and app are up to date so I’m forced to shop on the website instead. After browsing for a period of time it crashes and when opening the app back up it’s back to the home page not where no I left off. Please fix this!!

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BigGing88

2 years ago

Response from developer

Hi there, thanks for sharing your review! We're so sorry to hear you've experienced this while browsing out App. Our team would love to get more info from you! Could you please email love@lulus.com directly with the subject line, "App Review Feedback" so we're able to look into this further? We hope to hear from you soon. xo

Glitchy not user friendly.

Doesn’t show whether items you’ve saved for later are in stock or not. Also if you go to your loves list to click on an item and view it in full screen, it unsaves it!! Extremely frustrating! Hopefully you’ll remember what it was called because it’s nearly impossible to find it again once you’ve lost it! Really hate this app. On the computer it’s so much better.

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..notinterested..

3 years ago

Response from developer

Hi, there! Thanks so much for sharing this feedback. We understand how frustrating this must be. Our team would love to look into the difficulties you experienced right away! Could you please email love@lulus.com directly with the subject line, "App Review Feedback" so we could get a bit more info from you? We hope to hear from you soon. xo