Lulus User Reviews

Lulus

LULU'S FASHION LOUNGE, INC.

Lifestyle

Shopping

Reviews Summary

Positive highlights

💕

This app hasBeautifully designed app

🛒

This app hasConvenient shopping experience

🔍

This app hasEasy to navigate and find items

💳

This app hasSeamless checkout process

🚚

This app hasQuick shipping

🤩

This app hasExcellent quality of products

💰

This app hasReasonable prices

🌟

This app hasGreat customer service

📚

This app hasHelpful content and tips

Negative highlights

🐞

This app hasFrequent app crashes and glitches

🔍

This app hasDifficulty filtering and finding saved items

🤔

This app hasUnclear distinction between Love List and Wish List

🛒

This app hasIssues with removing items from cart

🔒

This app hasCoupon codes not working in the app

🔥

This app hasApp causing device overheating

📱

This app hasCertain features not available on the app

⏳

This app hasSlow performance and loading times

🔑

This app hasFrequent log-in issues

Top reviews

Most RecentHighest RatedLowest Rated

Coupon Codes for app doesn’t work

I downloaded the app, to use the coupons they have exclusively for app users, however you can’t use them. Once you are in the app, it will give you the message that the coupon codes can’t update. The coupons are current and when you add to the normal page it says valid only on the app. However the app is unable to apply coupons to your order. So it’s not worth it.

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Charlotte La Bouff

3 years ago

Thanks Developers!

Previously, I’d been having issue with the app constantly crashing despite updates and etc. , but we got it resolved ! Love Lulus and NOW, I can enjoy it from my phone again!

Who doesn't love GRITS

3 years ago

Meh

In general, this app is functional. However, it seems to have a different issue that renders portions of the app unusable almost every time I log in. In the past, it was glitchy when scrolling and sometimes closed on its own, but I could access any page eventually. Now, I can scroll with very little lag and the app hasn’t quit on me (yet) but I cannot access anything on the lists page (wishlist, waitlist, etc).

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Annoyed with updates 012838

3 years ago

Response from developer

Hi, there! We're sorry to hear of the glitching you've experienced while shopping our app. We're actively looking into this and we would love to get a bit more info from you! Could you please email love@lulus.com directly using the subject line, "App Review Feedback"? This would be so helpful to our team. We hope to hear from you soon! xo

Great app, buggy though

I am a long time user of the Lulus app and have made various orders over the past couple years. Lately though the app keeps crashing as I am viewing things and overheats my phone. I have updated the app itself twice now and my phone software is up to date, so I cannot fathom why it continues to do these things. If these problems persist I may have to give up using the convenient app and go back to online ordering.

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ageragegirl

3 years ago

Response from developer

Hi, there! Thanks so much for sharing your comments with us. Our team has actively been working on resolving the issues you've experienced and we're excited to share that we have a new update coming very soon to address these bugs. We look forward to further improving our in-app guest experience. Thank you again for your feedback with our team! xo

Constantly lagging

The app is designed beautifully, easy to use & I love being able to save my favorites. However, it’s constantly lagging to the point where I can’t click on anything without it bugging out on me! I also didn’t see the AfterPay option available on the app- perhaps I missed it but with the constantly lagging, I could barely click on items I was trying to see.

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AAJ98

3 years ago

Makes iPhone Overheat

This app even when it’s the only one open on my phone, makes my shopping experience less than ideal. It is extremely slow after browsing for 3 minutes or more, and makes the back top section of my phone overheat, even too hot to touch! Even if I get to the point of checkout, the prices don’t adjust when items are removed from my cart. I love Lulus, and hope this gets resolved soon.

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katbaus

3 years ago

Response from developer

Hi, Katbaus! We're sorry to hear of the glitching you've experienced while shopping our app. We're actively looking into this and we would love to get a bit more info from you! Could you please email love@lulus.com directly using the subject line, "App Review Feedback"? This would be so helpful to our team. We hope to hear from you soon! xo

Great Shopping! Great Customer Service!

I love using the app. The customer service is prompt and helpful. I have not returned anything, but they helped with a shipping issue I had. Love all the styles and prices!

Shannakm

3 years ago

Glitching

I’ve shopped at Lulus for a few years now and I used to love the app, but the past few weeks it’s been glitching and it’s impossible to use. You can’t save things to your wish list, it doesn’t allow me to log into my account, and it doesn’t save things in my shopping cart. I’m glad to see I’m not the only one with these issues but I really wish they would fix the app!

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Annabanana288

3 years ago

Crashes constantly and sometimes won’t even open

I love Lulu’s, but this app just stinks lol. It crashes almost every time I use it, and sometimes won’t even open at all (just gives me spinning wheel of death). Also, it logs me out regularly which is annoying.
Love the convenience, just wish it worked better.

LMLETP9192

3 years ago

Issues with the app

I’ve been trying to remove an item from my cart and no matter how many times I delete the item or try to save it for later, it won’t actually be removed from my cart. Seems like there’s issues with the app.

MP2018