Update has been terrible
The app is terrible after the recent update. I can’t even place an order in-app (which is how I’ve always placed my orders) because it says an item in my cart is out of stock but then it won’t remove it no matter how many times I try to remove it. It also keeps crashing and there’s no way to remove items from “saved for later.”
Show less
Great clothes, glitchy app
I love Lulus clothes but the app is glitchy to the point where it’s just easier to shop using a browser sometimes. If not for the way the app sometimes freezes and button/functions just disappear it would be 5 stars. I hope they fix it soon.
Site is cumbersome
I do a lot of online shopping. I often shop the “sale” section. Most sites have “filters” so I can plug in my size and only the items that will fit me will populate. It is frustrating to see an item and it’s not available in my size. Other sites allow other filters such as sweaters vs tops or skirts vs pants. And I have seen tons of items that are listed as “no longer available”. Why is it even on the site? Nice selection and reasonable prices but the site could use some work.
Show less
Response from developer
Hi, there! Thank you so much for your review. We will be sure to pass this feedback on to the appropriate teams. Please let our Customer Care team know if there is anything we can do to better improve your shopping experience in the meantime. We would be happy to help! xo
Great customer service
I was having a little trouble using the app, but Mariell L. Was very helpful, thanks to her I was able to complete my transaction and get something that was on waiting list. Thank you Mariell ☺️
Great quality, great customer service!!
I ordered a wedding dress and it was too big, but it was great quality!! I usually wear L-XL, but they were out of stock in XL so I thought I’d try the 1X. Aside from being too big, it was really beautiful, great quality fabrics, and just like the picture. I returned it and received store credit. I placed another order for another wedding dress and can’t wait to see it!!!!
Show less
Love the app, but…
I love the Lulus app, however I found that browsing on their website is easier. For eg - the website shows appropriate recommendations based on the product you’re on. That is not the case in the app.
I’ve also had difficulty looking up some items even though I know they’re in stock.
I’ve also had difficulty looking up some items even though I know they’re in stock.
Hands down best place to buy a formal dress!
I have purchased all of my school related dresses from Lulus. Not because I haven’t tried any others but simply because Lulus continues to outcompete every time. My only complaint is how glitchy the website is.
Freezes when looking at reviews
Great app except sooooo frustrating when you are looking at reviews for an extended period of time it freezes on the “loading reviews” page and then you have to close it and open it back up. Looking for my bridal shower dress I had to do it 15 times!
Missing items
Overall it’s a good app it’s just that some things aren’t on the app but if you go on a browser they are there and you’re able to order them. I’m confused as to why the app is missing some items or doesn’t have them?
Slow!
Love the dresses, not so much the app, I am working and checking out stuff on the side, don’t have patience to keep looking at the loading spinner. The web experience is way way better!
