Great for visitors to Copenhagen
Easy to use to buy the card; make sure your phone time has adjusted to local time, and don’t activate until you’re ready to use it though as it works on a countdown timer. Simple to show QR code at attractions and when requested on transport. Great value overall if you plan to visit the main sights, and being able to hop on the bus or metro without thinking about tickets is very convenient.
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Could not purchase
Multiple US credit cards and apple pay got declined. We could not manage to purchase it.
Impossible to get refund
I purchased cards for 2 adults and 1 child. The App gave me option to activate the card with no warning that the card is actually working on a countdown basis. I received an email that warned me against activating the card until ready to travel but it was too late - I saw this after I’d used the app and activated the card in error.
It appears many people make this mistake as it’s covered in their FAQ’s, where it advises that you can get a refund if the card hasn’t been used, however, I have spent 2 days trying to sort this via email as there is no customer service number.
I just keep receiving automated responses asking for my ref no which I’ve now sent 3 times!!!
Still no refund and I now think the only way I may get a refund is to turn up to the office in Copenhagen. 😡😡
I’m sure the card is great, but ensure you do not activate the card until you travel and be warned that there is zero customer service and limited means of resolving any issues.
It appears many people make this mistake as it’s covered in their FAQ’s, where it advises that you can get a refund if the card hasn’t been used, however, I have spent 2 days trying to sort this via email as there is no customer service number.
I just keep receiving automated responses asking for my ref no which I’ve now sent 3 times!!!
Still no refund and I now think the only way I may get a refund is to turn up to the office in Copenhagen. 😡😡
I’m sure the card is great, but ensure you do not activate the card until you travel and be warned that there is zero customer service and limited means of resolving any issues.
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Excellent purchase for our visit!
Originally we planned on using this card for a couple days when we wanted to visit the various attractions supported by it. In the end we worked out that it would have been cheaper to get the card for the entire trip, and we are glad we did!
This card supports all the best public transport in the city, making getting around feel like you are in a small village. Some of the attractions we planned for, others we just did on a whim. The day we arrived in Copenhagen the House of Carlsberg had joined the Copenhagen Card scheme, this was probably our favourite attraction in the end, along with the Vikingskipmuseet located outside of the city in Roskilde, which was no problem to get to because the card supports the direct train to get there and back!
Overall we loved this card, if you are a proactive type and want to fit a lot of activities in your trip you can’t go wrong with this card.
One tip I have would be to take a screenshot of your travel and attraction passes, so you can easily display them when needed, a lot easier then going through the app, and solves the issue a previous review mentioned of a forced system update.
This card supports all the best public transport in the city, making getting around feel like you are in a small village. Some of the attractions we planned for, others we just did on a whim. The day we arrived in Copenhagen the House of Carlsberg had joined the Copenhagen Card scheme, this was probably our favourite attraction in the end, along with the Vikingskipmuseet located outside of the city in Roskilde, which was no problem to get to because the card supports the direct train to get there and back!
Overall we loved this card, if you are a proactive type and want to fit a lot of activities in your trip you can’t go wrong with this card.
One tip I have would be to take a screenshot of your travel and attraction passes, so you can easily display them when needed, a lot easier then going through the app, and solves the issue a previous review mentioned of a forced system update.
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Must have app for touring!
Loved this app! We were in Copenhagen for 3 days and were able to do so much and get around quickly. Quality stuff!
A great deal!
This made our trip to Copenhagen so much easier! The entire thing is seamless. Highly recommend!!!
Complicated, frustrating and not user friendly
If you must, be sure to buy the card only through the App. And then only buy one card. Do not buy for more than one person. I wish I had not bought the 5 day card. It would have been better not to have bought it and just to have turned up at the venues and paid in the normal way. Copenhagen is a wonderful city with kind, friendly, honest and helpful citizens. What a shame my stay was spoilt by my purchase of this infuriating card.
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Card
Does not work on phone
Easy Peasy
This app makes tourism in Copenhagen very easy. It comes with a barcode for transport tickets and another barcode for any entrance tickets, which all the venues we visited knew how to accept.
Idiotic forced update
Opened the app today when I was stopped to show my ticket on the Metro. The app showed a forced update message, redirected me to the App Store to download the new version, all while the ticket inspector was waiting.
What an idiotic idea to force app updates for a travel card app.
What an idiotic idea to force app updates for a travel card app.
