App doesn't work and Interrail refuses to accept it
I have reached out to you Interrail multiple times about timetables that are available on their website, and trains that are bookable by the train operators, not existing within the app. They tell me that timetables do exist even though I have shown them screenshots showing them that they blatantly do not. Interrail's solution is for me to manually add every journey, which is extremely time-consuming and does not interact with the map in a functional way, meaning that I cannot see the latest offers that are available to me from other companies on my route, nor can I get a map of where I have been within the app. They refuse to fix the problem. I would recommend avoiding and either finding alternative form of travel, or booking directly with train operators as if you have a specific route in mind rather than just hopping on and off trains, it can actually be much cheaper to do that anyway.
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Response from developer
Hi Katie, Thank you for your detailed feedback. We’re truly sorry for the frustration you’ve experienced with the timetables and the manual entry process. We understand how time-consuming and inconvenient this can be. While we continuously update our app to include more routes and improve functionality, your feedback highlights areas where we still need to improve. We appreciate your input and will share it with our team to enhance the experience further. Thank you for your patience, and we hope we can provide a smoother experience in the future. Best regards, Camilo Social and Community Care Specialist
