Leave a Review simplehuman mirror
Do not buy.
I got this as a gift from my grandmother, it should never be this hard to connect a MIRROR to an app, simplyhuman needs to get its act together. When I first got the mirror it took awhile for the mirror to even connect the app, when I connected to the app I tried to click on one of the different light settings, nothing happened on my mirror and I also never got any options displayed on the photo to turn the brightness down, up etc. After a minute of sitting there seeing if something would happen, a message popped up “Uh-ho! You’re not connected to WiFi reconnect” when I knew I was. I tried 3 more times and yet absolutely nothing is occurring for my mirror, I also don’t have the clock option shown at the top, only a timer and the light adjustments. This is extremely disappointing since my mommom spent a good amount of money for this for me and it doesn’t work as displayed. Very very disappointing, especially since this has been an issue for years so it shows you how much this company cares.Show lessAshfitz401
Developer Response
Hi there, we apologize for the inconvenience. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!Same problem as the other 50 reviewers
My sensor round pro mirror stopped connecting to the app. I assumed there was something wrong with the mirror. I ordered a refurbished one, when it arrived the same problem connecting occurred. Yes I have the Bluetooth on, yes I have the correct wifi. So no, it’s not my mirror, it’s the app as so many others have stated. And customer service is impossible to reach…emails and texts turn into days of no response. Give us a phone number and a live human to work with…simple, right?😡Show lessnot at all simple
Developer Response
Hi there, we apologize for the inconvenience. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!Pointless app
Trying to use the different light settings on my mirror and the app does nothing and doesn’t even stay connected. My mirror is stuck on the setting I set up 2+ years ago and there’s no way to adjust with the useless app.Exum.fn
Developer Response
Hi there, we apologize for the inconveniences here. Please contact our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We look forward to helping you get this resolved ASAP!