Terrible navigation
Have someone on your team try to buy two 6 pouch selections of two different soaps in the same order. It seems to be impossible from the app. There is no “cart” I can freely navigate to or add items to. I can only add items if it’s the default size, 2 pouches in this case. If I select 6, my only option is to buy immediately before selecting the next product. Did you really not test for just buying more than one thing? Seems like a pretty common use. I love the products, but this app is bad.
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Response from developer
Thank you for your feedback. Please stay tuned for future updates that allow you to add multiple refillable items to the cart.
Lack basic functionality
This app has little value, aside from a few narrow uses, like ordering more trash bags. Years ago, I ordered from Simplehuman from a different email address. Ever since, I’ve used another email address. All of my warranties are registered under the second address. It’s the only address I’ve logged in with or made any purchases with in over a year. But when I login to the app, it requires a phone number. It associates my number with the old email address. I can’t login under my current account. Such a bizarre way to login. You can’t manage your account in the app, so there’s no way to fix it. I just deleted the app. Website works fine. The app adds no value.
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Response from developer
Please contact our customer support team to share your phone number and email address so we can investigate further. https://www.simplehuman.com/pages/contact-us
Requires mobile number to use
In have a simplehuman account with my email and thought to try to use the app. But I couldn’t find a way to login in without providing a cell phone number rather than use my email login. Not very useful to require the mobile number when the web login succeeds with email only. Uninstalled and going to continue using the website.
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Response from developer
Please reach out to our Customer Support Team and we will be glad to help you with any troubleshooting you need https://www.simplehuman.com/pages/contact-us