VARRAM User Reviews

Varram System Co., Ltd.

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Battery low

Not sure if the last update had anything to do with it but battery used to last for several days on a single charge. And that’s running from 7am to 3pm. Now barely a day and was on the charger for over 24 hours and only charged up to 86%.
For the price point the rechargeable battery should be better than that.

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Max102018

5 years ago

What a waste of $100 for a paperweight

Every time the app updates, you have to delete your account from the app and then restart the entire process, including re-registering the “toy.” With the latest update, the device doesn’t complete the registration process, and I’m left with a cat sitting in the floor watching blinking lights and waiting for it to do something. Same here, cat! This device is junk! Just send owners a remote control to operate the device since your app and its developers can’t create something that works and lasts.

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ADT pulse update blows

5 years ago

Response from developer

Hi, Thank you for reaching out to us. We do apologize for any inconvenience this may have caused you. There has been a new firmware update and it should fix your issue. Can you please complete the following step. 1. Launch the Varram App. 2. Tap on the two horizontal line in the top left corner. 3. Tap on your profile picture/email address. 4. Delete account in the bottom left hand corner. 5. Enter in password. 6. Delete account.   Once the account is deleted complete the set up and your issue should be fixed. You can use the same email and password when you are creating a new account. Please reach out to our customer service team at your earliest convenience if this doesn't solve your issue. You can reach us by emailing us at info@varram-usa.com or by giving us a call us at 1 (855) 208-2045, or chat with us on Facebook Messenger @varramus. Best, VARRAM Team

Waste of money

Product should not be sold until the app is fixed. Literally cannot use the toy unless the app updates and it won’t update. Stuck on 3% forever until I gave up. I have called and emailed support and no answer or reply. So extremely disappointed!!!

Caroloyola

5 years ago

Does not run on iOS 13

The app crashes at startup. I’ll probably return the robot until this is fixed. The packaging was great though and it seems like a high quality item. But I can’t use it without the app.

adamhwong

5 years ago

Terrible

You’d think for spending $150+ on the device that they could use some of that for a decent app and decent instructions. Additionally, the app update constantly gets stuck while downloading. The only app that’s worse in the Arlo app. All these expensive products and nothing but pathetic app development.

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Alli West O

5 years ago

App has some significant issues

The developers need to immediately fix this app. The interface is pretty incoherent. Things don’t make sense with the UI. Scheduling is very confusing as to which schedule is active and which is prioritized. Why only schedule on every 5 minutes increments? Should be every minute. Responsiveness is lacking. Needs more ‘quick play Auto modes.

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dvsterk

5 years ago

App keeps crashing

Can even play for my pup after waiting forever for the device. Fix the app or offer refund as this is ridiculous

DwntnCCguy

5 years ago

Crashes

The app crashes every time I try to open it. I want to change the schedule and have it run for my cats but I can’t even get past the loading screen anymore.

Grapril123

5 years ago

My Cat is Addicted

The robot is great. My cat waits for it to go off every night. He will start banging it around an hour before it goes off. The app however has some issues. 1- it currently won’t open so I can’t change the programming. 2 - you need to be able to set multiple schedules for a single day. My parents want to set-up two playtimes. One for the dog and one for the cats but it will only sent one schedule to the robot.

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Zombie-plant

5 years ago

Response from developer

Hi, Thank you for sharing your feedback. We are so happy to hear your cat is really enjoying the VARRAM. Would you please email us at info@varram-usa.com, so that we can improve your VARRAM experience? I am confident that we can have your device up and running to exceed your expectations and resolve the issue you are experiencing with scheduling two different play times. We look forward to hearing back from you. Best, VARRAM Team