Leave a Review TfL Pay to Drive in London
Very Buggy
Every time I close the app but do not sign out I am asked to sign in when opening again after the page that asks if I accept or decline data being collected to monitor bugs etc. Well there’s one for you right there. As an aside to the above a debit was applied to my autopay account on a day when I did not use my vehicle. It was a grey driving school CAR with a different number plate to my blue VAN which is registered. It appears that Artificially Intelligent systems are balanced out by Artificially Stupid ones (guess which version TfL use). Just as well I had the account as I could have received a penalty notice. My payment card will be debited until sorted out as it takes 10 days to look at a photo.Show lessNick name redacted
It works but it’s very basic
No issues with the feature that I use and that’s Auto Pay. What I do have issue with is lack of information as to when the supposed payment charge was triggered and lack of images.
It seems to me that the customers might want to verify that the charge is just and there are no mistakes. It is my experience where a mistake in reading the registration would implicate my car where pictures provided on penalty would point to completely different make and model.
Let’s start with date, time and type of charge. Then we can consider automatic upload of relevant imaging. Please.Show lessMarika_Z
Embarassing for whoever created this app
Not only are you required to put in the same information several times, and to provide highly inappropriate personal details (Why the hell do you need to know my mother’s maiden name and my place of birth in order to pay a toll??). Even after going through this nonsense there is no normally acceptable payment method such as Applepay or PayPal etc. I have needed to pay 4 times and was required to go through the entire moronic process in full each time.
Why not set up the automated version then? I hear you ask. Great question - the answer being that after 4 attempts (on phone and laptop) and the process finishing with failure in 2 different ways - I gave up.
Sort this embarrassing pile of rubbish out. London deserves better!Show lessUnhappydriverN