Leave a Review Lexmark Print
Doesn’t recognize scanner
When trying to scan a document using the app, I get a message to select a scanner and that the device does not have scanning capabilities. The scanner used to work well, MC3224dwe. Firmware and mobile app both updated to most recent.Capnfatpants
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. Please try our latest release 3.5.29 or higher to see if this resolves your issue. If the scanner is still not available, please contact us at mobileappsfeedback@lexmark.com with details so that we can help. Thank youDoesn’t work 95% of the time.
Almost every time I try to print anything it fails to send the job to printer. The only thing this app is useful is for the printer status and to see how much ink is left. It would be nice otherwise because I like the custom pages option that I don’t have with apple air print.Ndjzjs
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. When the job fails, what error do you see. Feel free to contact us at mobileappsfeedback@lexmark.com with details so that we can help. Thank you.Thanks for listening
Thanks for updating apps, now it’s working with iPhoneSanPatel8
Cannot connect
It finds my printer automatically in its correct IP address but it says the printer is not available.
Same thing happens if I put the sale (and correct) IPJAGarnie
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. We recently released a new version that may fix your issue. Please try our latest application. Feel free to contact us at mobileappsfeedback@lexmark.com with details so that we can help. Thank you.Garbage
Can’t find my printer!Fearil82
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. Please verify that your printer is supported by our application. You can refer to the list of supported laser printers in the full app description. Feel free to contact us at mobileappsfeedback@lexmark.com so that we can help. Thank you.Device Unreachable
It keep saying Device Unreachable even it’s connected to the WiFi.Briana0133
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. We recently released a new version that may fix your issue. Please try our latest application. Feel free to contact us at mobileappsfeedback@lexmark.com with details so that we can help. Thank you.Thanks for wasting my paper
Printed multiple copies because your printer job status AND job history don’t work. Buy me paper.deerob86
No device found
When I try to print I always get a ‘No devices found’ error. I deleted and readded the device and even printed a test page, still the same error.decieved100
Update: "Does not recognize that my printer has scanner" - fixed.
MC3224dwe
Update: does recognize the scanner now, after upgrading to 3.5.29.
Finally deleting the old app, and rating this one 4 stars. (Not 5 because waiting for a fix for a year isn’t a great user experience, is it? Plus, the old app worked just fine and the new one seems no different so far, aside from the icon color)Show lesshemmul
Developer Response
Thank you for your feedback. We are sorry that this has been your experience. Please try our latest release 3.5.29 or higher to see if this resolves your issue. If the scanner is still not available, please contact us at mobileappsfeedback@lexmark.com with details so that we can help. Thank youapp is junk
cant find my printer anymore.
i guess its time to return it.Mad_PhD
