No confirmation for sent faxes. Unable to tell if they were really sent. What’s going on with this app these days? Used to be good
Developer Response
Hello Simmy. We would be happy to assist you in reviewing your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RACosts more than the regular and the app isn’t even complete, it doesn’t work right, waste of space
Developer Response
Hello Dr Dillionaire. Our eFax corporate app is a free feature of eFax Corporate Online Web Faxing Service and there are no additional cost for using the mobile app feature. We would be happy to assist you in troubleshooting your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA I am so remorseful that I even have to use this app. It is by far one of my biggest headaches in my daily life for work. It never loads properly on my phone, it freezes regularly, and I have to uninstall and reinstall. It has been a nightmare and I wish I had never changed to it .
Developer Response
Hello Worst. App. Ever. We would be happy to look into the issues that you are experiencing. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RAApp doesn’t work, gives black screen with time zone error.
Developer Response
Hello hn2008. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist you in troubleshooting your account. ^RAUPDATE: After working fine for quite some time, I am now unable to login at all using the mobile app. Says my credentials are wrong when I know they’re correct! SO FRUSTRATING!!!!
This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!
Developer Response
Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RAThis is a sad example of development playing in production. They created a new version of the software in production and have no way of rolling it back to the old version because they apparently never kept a copy of the old version. They plan on rolling out an update to correct what is not working in the future however they don’t know when. You can’t follow the help provided within the app because those options don’t exist. You can’t download your fax or print it.
Any other company would only allow developers to work in a completely separate environment on separate servers and a separate network. Testing only in a development environment to get all the bugs out before deploying it in production. They would have also kept a copy of the previous version in order to roll back to the previous version if something went wrong. This company didn’t any precautions.
Developer Response
Hello Developing a Headache. This is not the experience that we wish you to have. Our new version has been updated in order to comply with security and compliance requirements. Should you require further assistance, please feel free to message us at socialsupport@efax.com in order for us to forward you to the proper channel for further assistance. ^RAThe new updated version is no longer completely functional with our EHR charting program - Matrix Care Home Health.
Please reach out to them to resolve the compatibility issue!!!
Developer Response
Hello Home Health Company. This is not the experience that we wish you to have. The 3rd party software may need to make a necessary update in order to synchronize with our mobile app. Otherwise, please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RAYou can not sign, you can not print, you can not share with any other app. It’s not worth of business. Please downgrade to previous version at least it was working . There is no plus sign no edit sign. Horrible.
Developer Response
Hello Babagnosh. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RAApp does not work on iphone. Very inconvenient that you can’t check your efax electronically.
Developer Response
Hello Springdale123. This is not the experience that we wish you to have. If you have not reinstalled the app, please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist you in troubleshooting your account! ^RACrashing is still an issue. Never had with normal version. Frustrating
Developer Response
Hello @runnermom09. We are currently working on improvements for a new version. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RA
Simmy Siffy
Dr Dillionaire
Worst. App. Ever
hn2008
misschelle1980
Developing a Headache
Home Health Company
Babagnosh
Springdale123
runnermom09
