The older eFax app worked perfectly. Upgraded to corporate app and now have many issues (badges don’t show up, app crashes, notifications, etc)
Reinstalled app several times with same issue. Wish I could use older non corporate version :(
Developer Response
Hello @hshzhu. We are currently working on improvements in order to remove the issues our users are currently experiencing. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RAThis app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!
Developer Response
Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RAI also spent an hour on the line with customer service trying to figure this app out. The corporate version crashes every time you log in and you have to download the corporate if you want the HIPPA compliant version. I tried restarting my phone, downloading and redownloading the app (10 times at least), updating my software to most current iOs and it STILLLL DOES NOT WORK. This feels like a scam for 35$/month.
I will say that I can log in on a desk top and send that way without any trouble and their customer support team was patient and kind. But she was even at a lose of what to do.
Developer Response
Hello @Maybeonedayletshope. This is not the experience that we wish you to have. We are currently working on improvements to our mobile app in order to improve our customer experience. Should you require further assistance, please do not hesitate to contact us at either corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to help! ^RAAs a business who uses fax daily we were literally forced to download and use this new app and it’s COMPLETELY BROKEN!! It crashes every time you try to load it. This forces us to be at a terminal to use our fax services and this terrible company won’t deal with it and is impossible to reach. Will find a new service if we can
Developer Response
Hello Deyemond. We would like to assist in resolving your issue. Please message us at either corporatesupport@mail.efax.com or socialsupport@efax.com. ^RHRuns smoothly for taking photos and demanding faxes
Developer Response
Hello @bsjdhdid. Thank you so much for your wonderful feedback and we are very pleased to hear that our service provided you with convenience. Should you require further assistance, please feel free to message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA
Don’t bother, it doesn’t work.
Ever since I upgraded, I can’t log in with the app because it does not open. Because of this, I may cancel my account
Developer Response
Hello @DRod AXS. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RAAnother review to let you know the app crashes as soon as you attempt to login. One of the reasons I wanted an eFax with an app is so I could check for urgent documents at any time.
Developer Response
Hello @Angel wings182. We would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RAUpgraded to corporate acct and regret it. Will not open. Never worked. Tried delete and reinstalling…..nothing. Looking for new fax service!
Developer Response
Hello @cdkent72. This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RASimilar to other reviews, I upgraded to corporate fax and this app doesn’t work. Immediately closes after I attempt to log in .
Developer Response
Hi @App will not work or open, This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA
hshzhu
misschelle1980
Maybeonedayletshope
Deyemond
bsjdhdid
kp236106
DRod AXS
Angel wings182
cdkent72
App will not work or open
