This needs fixed!!!
Ever since upgraded to a corporate account the app will not work! All of my apps work except this a s customer service has done nothing to help. I have wasted time and time again with no resolution!! Update your app to work!!!!! If I wanted to be chained to a computer desk I wouldn’t need efax I could have a land fax. The point is to be able to be on the go!!Bigk332493
Developer Response
Hi @Bigk332493, This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DHApp
Never works.ndjdndhndgxnj
New update does not work!!!
App still continues to crash before logging in.nariyahernanbez
Can’t login in with new iPhone SE
I had no problem with the eFax consumer app. Then I upgrade to corporate and can’t open the app. No one at IT can help. They just say we can login from our phones so it must be fine. Every other app works on my phone except yours. This is a terrible experience and needs to be addressed. I’m downgrading to the cheaper consumer version - at least it works.Haggs76
Developer Response
This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DHApp Won’t open
I can’t get the App to even open after I type in my number and password. I have shut off my phone and restarted it, as mentioned in other comments. The app does not work. I also can’t use the normal eFax app because it says I need to use a corporate app.TH378
Developer Response
This is not the experience that we wish you to have. Please ensure that you are using the correct fax number & password for you as a specified user. You may need to contact your account admin to verify. If you are still experiencing issues , please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DHPoor app
Will also not allow me to log in on the iPhone app
I have the newest version installed
On hold over a half hour trying to get logged in .jennajilly
Developer Response
This is not the experience that we wish you to have. Please ensure that you are using the correct fax number & password for you as a specified user. You may need to contact your account admin to verify. If you are still experiencing issues since updating the App, please try clearing your browser history in safari and then powering off your device for a minimum of 10 seconds prior to turning it back on. Should you require further assistance, please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^FMNew eFax Corporate member
App crashes immediately as soon as you try to login! Please fix!
Update since the response:
Did not help by clearing cache and cookie. The app is useless!AE_14
Developer Response
Hello @AE_14. This is not the experience that we wish you to have. We would recommend you to uninstall the app and reinstall the latest updated version 5.5.5 that is confirmed to be fully functioning and no error replicated. Also please turn off the device and restart to ensure proper installation and install the most up to date iOS Version. Should you require further assistance, please contact your Corporate account admin or message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DHCant log in
Crashes immediately/:;4&27
Crashes before logging in
Can’t log in. Crashes immediatelymlove18
Developer Response
Hello mlove18. This is not the experience that we wish you to have. We would recommend you to uninstall the app and reinstall the latest updated version 5.5.5 that is confirmed to be fully functioning and no error replicated. Also please turn off the device and restart to ensure proper installation and install the most up to date iOS Version. Should you require further assistance, please contact your Corporate account admin or message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DHNon functional
Crashes immediately upon logging inBrianv42
Developer Response
Hello Brianv42. This is not the experience that we wish you to have. We would recommend you to uninstall the app and reinstall the latest updated version 5.5.5 that is confirmed to be fully functioning and no error replicated. Also please turn off the device and restart to ensure proper installation and install the most up to date iOS Version. Should you require further assistance, please contact your Corporate account admin or message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DH
