Leave a Review Tracker, Reminder
Not impressed
The first issue is that I was signing up for the free trial but was charged immediately. I was irritated, but decided I’d make the best of it and give it a shot.
The second issue is that this app is not intuitive and I haven’t found the “App Help” section particularly helpful.
The next issue is that the app is super buggy - my medications and reminders don’t save consistently, and the “doses left” doesn’t update when I mark a dose as taken. Additionally, the app is marking doses taken multiple times with no clear reason why.
Tracking symptoms is another counterintuitive “feature.” I just want to be able to document my migraines and other associated symptoms easily so I can bring the information to my neurologist.
Additionally, the app continues to advertise a care plan repeatedly after I have indicated that I am not interested. I already paid for the app, get your ads out of my face!
There are a number of other things that are too onerous to document. The take away is that I’m super disappointed that I was charged $60ish for this health tracking app when I had intended to try for free for 3 days before committing and that the app is proving to be unreliable.Show lessNMKoiFish
Developer Response
Hello NMKoi, the app can't charge you before the trial is over as it goes through Apple directly. Are you sure you didn't upgrade to the full version directly? We are sorry you experienced a slew of issues. Can you please consider upgrading and letting us know if all your issues regarding medication tracking has been resolved? Thank you, we are here to help!!Be Very Cautious
I used the free version for a while and found it to be buggy but just good enough that I purchased a monthly subscription to the paid version, hoping it would have options to adjust some things I didn’t like.
The app never recognized my purchase, despite Apple sending me a receipt. I tried logging out, closing and opening the app, deleting the app and reinstalling. Nothing worked and my two attempts to reach customer support never resulted in any response other than an automated message saying my request had been received.
I canceled my subscription within my phone settings, but if I get billed next month, you can bet I’ll be contacting Apple to report this as a scam.
Actually, I may do that anyway, because even if it’s not intended to be a scam, the result is the same.
I’m not sure how this app has so many great reviews, but I’m highly skeptical about their validity. Do not trust this app. CareClinic just might take your money and give you nothing in return.Show lessRate My Nickname
Deleted All My Health Data
Dr wanted me to chart my blood pressure & heart rate multiple times a day so I downloaded this. After a few days I realized it won’t show me all of my logs unless I sign up for a membership so I just started logging somewhere else. Went back on to get the old data that I could still see and it’s all gone (it’s been less than a week since I switched to a new place to log data and everything is gone). Don’t want to pay for a monthly subscription to get the data because it doesn’t seem like it’s an easy thing to cancel & I don’t want to deal with having to close my debit card because of an app that’s supposed to help you.
Save your time and just use your notes app for logging data - works a lot better and I don’t have to deal with it deleting my info.Show lessanodizing audio works
Developer Response
Hello, we are sorry you weren't able to reference your old entries. You may have needed to change the dates in the Logs & Reports section to view them. Please consider updating the app to version 2.7 and letting us know if this resolves your issues. Thank you. We are here to help!Jump through hoops and threats
I am newly diagnosed with a autoimmune disease and I need a simple app to document and graph my symptoms. This app has that capability, but if you don’t want to pay $60 per year for the premium version, minimum, it makes you jump through hoops such as requiring you to share the app with friends or rate the app EACH TIME before you can see certain info. The threats come when they ask if you want to upgrade to premium. The prompt says if you don’t upgrade now, the upgrade option may not be available to you in the future. Of course, ensuring that I will NEVER pay for this app when they use these types of tactics. I am using this app only until I find another one that meets my needs. This app does have good features, too bad they are using heavy handed tactics to get you to use it.Show lessDivinedance
Developer Response
Hello Divinedance, Thank you for using our app and rating it. We do everything we can to offer almost all functionality for free to all patients as part of our philosophy of making healthcare accessible and affordable to all. If we see that a user is a power user we recommend that they upgrade, and in fact do offer offers that may or may not be available in the future based on user needs. The rating functionality may be a bug and we are looking into it! We can see how that would be frustrating, thanks for bringing it to our attention. We are happy that you are able to derive value from our App and wish your the best of luck in managing your health. With the release of version 2.50 we hope we have addressed all your issues and provided additional value for you to reconsider giving us a higher rating. Thank you.Adapt and learn from health insights
annoyed that they just totally disregard the user and ask for a review so much. I have been trying this app for managing my insulin reminders and trying to solve the problem of not being able to take my medication on time. It does try to shove a lot of diff "Trackers" your way but i have enabled just the ones I need.Show lessQuinzel Kirsteingi
BEWARE: FRAUD/NO WAY TO CANCEL SUBSCRIPTION
I tried out the app, and signed up for the pro plan/subscription on their website. However I decided it was too buggy for me so I went to cancel it.
I have tried multiple times and methods over the past few months to cancel, and have been ignored (on the support forum and via email) or unable to reach anyone (via the phone number, which goes nowhere). I know that my posts and emails have been seen because I get back “your message has been received” messages, but then no actual response or assistance.
I finally had to close my debit card and order a new one.Show lessCyberMathWitch
Confusing App and no phone number to call
That’s a very confusing app- when I bought the app and tried to contact customer service, there is no customer service number. They did not even provide a trail period when you want to look at app When you logged on, it asked if you would like to upgrade the premium app and said that you may not get a chance to upgrade it later..i want my money back and after it was purchased, evidently other customers are having problems too.Show lessJo M H1164
Great App
CareClinic is a fantastic app that helps me keep track of my health through the health tracker and allows me to remember when to take my pills through the pill reminder feature. It also provides interesting insight through the blog and allows me to keep track of my thoughts either on those blogs or on my emotions through the health diary. It is a holistic, all-in-one app that is easy to use. I highly recommend it, give it a try!Show lessDwit25
Excellent concept, too buggy to be useful
The concept for this app is fantastic. The problem is that it doesn’t work without bugs. I’ve entered things into the app multiple times, and then when I return later the information is gone: conditions, vaccinations. Sometimes the information is entered with the wrong timestamps, especially if I’m entering multiple check-in‘s on a single day. When I first started using the app I entered reminders by mistake. I later deleted each of the reminders and they were removed from the calendar. Coming back into the app later they were back. The biggest issue that I have is that the information that I entered does not always stick. The timestamps are also important. I just canceled my free trial and will look for another app or just build a spreadsheet.Show lessKimFenolio
Developer Response
Hi Kim, we are sorry that you found issues with our App. We will be releasing a new version in a few days, and we hope that these issues will be resolved for you then. If not please email us directly. Thank you for having faith in our app!Poor Support & Account Management
For starters, this app is pretty glitchy. It has repeatedly logged my medication multiple times causing serious confusion. It regularly needs to be closed and restarted.
That said, it’s one of the best health apps as far as the app design and configuration goes. It was because of the great design that I decided to buy premium, starting with a trial first.
Less than a month later, my premium subscription has disappeared, my account cannot be recognized when trying to access help, and I double checked my bills - the premium charge is there.
My advice to this app: improve your customer service workflow. Get Intercom for mobile, Zendesk mobile, or SOMETHING. Your customers should feel like they are valued and not getting ignored or shut out after they’ve paid for your product.
Would appreciate some help in resolving this.Show lessnagabhutjolokia
