Leave a Review Tracker, Reminder
Smoke and Mirrors, No One Home
Be very leery - I made the mistake of signing up on their web site. I found so many bugs, the app was not functional for me. No problem, I’ll just cancel the monthly subscription. First you have to contact them directly, you can’t cancel from the app. Their phone originally went to a fax machine. It now goes to an uninitialized voice mail box. Sending a support request goes to a black hole - no one responds. Tried Twitter and got a response to send an email. Did that and corresponded back an forth identifying the bugs I found with numerous screen shots along with my repeated requests to cancel. And now a month later I just got billed again and will probably have to close the credit card account. Stay far away - it’s not worth it!Show lessmaryann117
Developer Response
Hello Maryann, our web platform is a few builds behind our mobile app, where subscriptions can be cancelled directly via system settings. We hope you were able to have this issue resolved. Please also consider using the latest version of the App for your health and let us know what you think. Thank you.Stay Away - Full of problems and no support
Buyer beware - you would think you are getting a complete app when they want you to spend $60/year on this trash.
Customer support is non existent, so good luck if you are having problems. Their “phone number” is a voicemail that isn’t set up, and I’ve had an open “support ticket” for over a week with no response.
It lacks functionality but there are labor intensive workarounds that allow you to circumvent some of the issues (like renaming medications to different things because the app won’t let you set multiple reminders in a day if you need to take a medication 2x a day, and you can’t put in the same medication twice for tracking).
My real problem is the bugs. Every third or fourth time I document symptoms, it double or triple counts them and throws off all the longitudinal tracking. Now my charts say on some days that I was in 15/10 pain because it’s triple counting a 5/10. When you go back and try to edit the incorrect reporting, it says “session expired”, logs you out, and forces you to log back in. Rinse and repeat. Impossible to fix. I’ve tried uninstalling and reinstalling (removes all the longitudinal data and you can’t go back and fill in previous days data, so it’s just gone).
Trust me. Don’t waste your money. Look elsewhere, this basically functions as a glorified alarm notification app.Show lessZwalk8509
Developer Response
Thank you 'Zwalk' for giving our app a try. To add multiple reminders for the same medication, please tap "Add New Reminder" it is the same button you tapped to add your first reminder. You may add up to 4 additional reminders per medication. There is no need for a work around to re add the medication to your care plan. Can you please explain why you need to 'rename' a medication rather than just deleting it if it was misspelled when originally adding it? As per your pain issue, it seems like you recorded pain 3X at 5 for it to be 15 for the day. Again this is 15 is not out of /10 but /30 rather, based on 3 recordings. Because of COVID, we may we are understaffed during this pandemic but will reply to your ticket if we haven't already. Thanks for understanding.Buggy, pricey, and no support
I ran into so many problems with this app the first day that it was virtually unusable. It was almost impossible to sign up, it crashed every few minutes, some features didn’t work at all, it was literally impossible to log in to the website, and even though they have a support site, no one responds. I’ve emailed support almost a dozen times without a response. I tried calling, but no answer and their voicemail isn’t set up, so you can’t leave a message. I can’t check on the status of my support requests, because I can’t log on to the website.
Basically, for $9.99/month, you’re paying for an app that doesn’t work and nonexistent support. Look at all the other reviews of people who’ve run into the same problems and can’t even get their money back. It’s even worse that this app targets chronically ill people who are often disabled—people who are very easy to take advantage of. The developers should be ashamed of themselves.
Oh, and just an FYI: if you want a tracking app with great support (they answer within 30 minutes—I even got a co-founder helping me) that’s cheaper by $3 and that actually works, head on over to OpenCare.Show lessGloaming1974
Developer Response
Thanks for your multiple reviews. During COVID we are a bit backlogged, we do see you emailed us multiple times in a day right before leaving this review, I hope you were able to resolve your issue. Thanks,Great tracking app
This is a great app for keeping track of symptoms easily. I have a really hard time remembering on my own when I was having trouble or how often, but now I just log it when it happens and can easily see when my illness was acting up in the past month. The five-level rating for symptoms means I don't spend a lot of time trying to figure out what number to assign, and it lists all my symptoms there so I don't have to try to remember what to note down. Basically, it does all my thinking for me!Show lessShammond McSherry
Great at Reminding
This application is incredible! While it was a bit complicated to get used to the app first due to its overwhelming content (check-in, diary, nutrition option), I was able to keep track of my medication and not miss one day! It has kept me organized, allowed me to track my symptoms during days I had pain. I will most likely continue using this app!Show lessac_3899
CareClinic review
I recently downloaded this app because I’ve been having severe mood swings partly due to my weight and the quarantine. After my friend told me how much it helped keep her sane and change her life, I decided to check it out and it might be the best decision I made this year! It helped me organize my workout schedule, what specific exercises I would try out, and overall it helped me add structure to my life that I’ve been lacking at home. I was able to organize a better diet and diligently follow it. It has been very easy to manage for me with the apps format, and I feel like it could help change many lives!! If you’re reading my review and struggling like I was definitely check this app out, it’s a life changer!!!!Show lessHdidjsksbdjdbz
Developer Response
Thanks for this wonderful review. If there is anything else we can help with, please feel free to email us.5-star Self Care Management app
I used CareClinic app to manage my pain while recovering from an injury and it helped with reminding me when to take my medications and supplements as well as when to perform my exercises and other therapeutic regimens.
Additionally, I was able to have detailed conversations with my care team during my appointments cause I tracked my notes/symptoms in the app’s Diary.
I noticed the app can also allow me to track the treatment journey of a loved one and be notified if they ever miss taking their meds. I’ll definitely be using this with my parents.Show lessPatient_recovery01
