Altice Amplify User Reviews

Altice USA, Inc.

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Worthless app

Got it all set up, Alexa works but refuses to play music off of anything and Bluetooth doesn’t work.. so I’ve got a $400 echo that’s pretty much useless 🤬🤬🤬

Tepidus101

6 months ago

App won’t re download

This app used to be good now i had to uninstall it and now it doesn’t have the option to download it again it just say open and the app is uninstalled please fix the issue

thekidpr

3 years ago

Altice amplificador

El amplificador no funciona no es podido emparejarlo el wifi vienes abierto no vienes con una clave de emparejamiento dise no conectado a la red a los primeros si duras bien pocos días bien luego se de configura no se puedes configurar de nuevo sale un mensaje si cuenta tienes problemas mar al servicio al cliente uno llama y ellos no saben de que uno le habla mandan a una a la tienda de optimum y dice el amplificador cuando uno lo enciende ya está listo para configuración tu (sound box ) baja la app y esa app no existe no se por que dice eso si es dique de Altice no funciona cuando la logro pones le digo pon una música en Amazon music la polea pero en la bocina no se escucha nada solo dice reproducciendo Shakira en Amazon music pero en la bocina no se escucha nada en la app de Alexa en el celular se ves cómo está reproducciendo la canción pero en la bocina no se escucha nada

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angel22mc

3 years ago

Response from developer

Gracias por tomarse el tiempo para dejarnos sus comentarios aquí. Nos disculpamos por cualquier problema que haya experimentado con el amplificador. Para profundizar en esto, no dude en comunicarse con nosotros por correo electrónico a AppSupport@Alticeusa.com. ¡Siempre estamos aquí para ayudar!

Piece of s$&@

I purchased several of these speakers and was only able to connect two of them. I purchase another one for my parents and haven’t been able to connect it. I basically wasted my money on all of these speakers.

Tamar is no joke

3 years ago

Response from developer

Hi Tamar, please email us here @AppSupport@AlticeUsa.com with the following: Error message, along w/error code, User Id, Program name having the issue, Video type (Linear, VOD, DVR). Network (Wifi/Cell), Date/Time of Error (Approximate), Device Model and OS, and a screenshot (if available). Please include reference #174107719.

Won’t connect

There is a major problem with this app finding and connecting to speaker

jaw471

4 years ago

Response from developer

We are very sorry for the less than 5 star experience. We can assist you with the app features and problems. Please reach out to us on Facebook or Twitter @Optimumhelp. We would be happy to assist you. Thank you.

Terrible customer service and it doesn’t work

I can’t even use the speaker to connect to my fire to that has Alexa built In and I am an optimum customer and I have the altice one so I don’t know what the problem is, and nobody knows cause I called support and they don’t know. This is so disappointing somebody needs to fix this, or you guys need to hire a better customer service team because no one is addressing any of these issues.

This is the first review I ever wrote on anything, it’s that bad.

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bellabooox3

4 years ago

Response from developer

We're happy to troubleshoot these issues with you. Please email us at appsupport@alticeusa.com for assistance.

Was great easy setup

After 2 days stop working and the app won’t connext my phone to Altice internet and all the technical support line it sends u too is terrible spent 2 hours got no where telling me my TV was the problem

Batista 619

4 years ago

Response from developer

We appreciate your feedback regarding our app; we are always looking for ways to make our app experience the best experience possible for you. For help with this issue, please send us an email at AppSupport@AlticeUSA.com and provide us with any error message and any error codes you receive while trying to use the app, the app version, your Optimum ID, date and time of the error, your device model, and iOS version, and a screenshot of the error message (if available). Thank you!

No need for an app

I can control the volume just fine with the buttons on my phone or by telling Alexa. I don’t see the need for the app other than setup, which is a whole other review. Great speaker sound though

WreckedUm41

4 years ago

Waste

Speaker does not connect to Alexa even though I follow the prompts. I’m signed in to Alexa and everything. When I look in my Alexa app it just shows this speaker as offline. As of right now, this is literally just a Bluetooth speaker, which I did not need seeing as I already have multiple. Plus side the sound is good.

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TY KA$H

4 years ago

does not work

I am NOT and Altice customer.. yet they sell these on Amazon. I purchased one thinking I could use it on any Internet provider or wireless.." it sets up just fine but after five minutes my speaker disables and request that I call support. this is giant pile of e-waste in the making.

Why not allow products to work as is!

years from now when this product is not supported anymore the end-user cannot use it but it could still function if they were more liberal with their firmware and their account lockouts

I reached out to their support and they were zero help since I do not have an Altice or Optimum account! Junk!!!

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Baxter MN