Leave a Review IPC360 Pro
Non existent support!
The camera function in great, but I’ve had an issue with the cloud renewal. They’ve got my money, but no video is available. I’ve emailed SIX times but no reply. I can’t find a phone number to call them. Absolutely shocking customer service!Muhgie
Developer Response
We are sorry for this trouble caused to you. In fact, our customer service is always available (except for the weekend), please contact us at ipc360_cloud_team@ipc360.info and provide your app account, and some screenshots, or a short video for our reference? We will help you solve this problem as soon as possible, thank you in advance.Disappointed
I’m pretty disappointed. I reached out to the service department a week ago still to this day no response. Come on peopleprmami40
Developer Response
Dear customer, we apologize for the inconvenience caused to you. May I know is that you contact the ipc360_cloud_team@ipc360.info for the technical support? This email is maintain by the customer service, all the questions will be get a reply except the mail determined as spam and they cannot get it, thank you for understanding.Privacy concern
This app pastes your info from phones clipboard into the appa.j.aaa
Developer Response
Dear customer, thank you for taking the time to write a review. Please know that we have no need to paste your info from the phone's clipboard into the app, there is no use for us. It is a default option for iOS users, you can set it on your mobile phone settings, thanks.Needs work
I get notifications but when I click on notification it says nothing to show!Maz3613
Developer Response
Dear customer, thanks for your review. May I know did you insert the memory card or subscribe to the cloud service to save the video? Please contact ipc360_cloud_team@ipc360.info and provide your app account for us further check? Thank you in advance.Sign In
The app won’t let me sign in any longer. Not sure why.SpeederJockey
Developer Response
Dear Customer, thanks for your feedback, our engineer has been solved this issue now. Please login to your account and try again. If there have any further questions, please share some screenshots or a short video to point out the issue for our reference. You can contact ipc360_cloud_team@ipc360.info, we are always here ready to help.Ok for the price
I got this camera because my 3 yr old special needs baby needs a cam to make sure the nursing staff in my home that helps me care for her is actually doing their job correctly amd to make sure no ones harms her. Well, every day I have to readjust the camera view because it automatically turns the camera around after it’s nightly updates and stays in the same position without rotating back to how it was. Kind off defeats the purpose of using this camera for surveillance. Please fix this. Other than that it’s peachy.Show lessMimi6385
Developer Response
We are sorry for this trouble caused to you. Could you please contact ipc360_cloud_team@ipc360.info and provide your app account, and some screenshots, or a short video for our reference? We will help you solve this problem as soon as possible, thank you in advance.Picture in picture.
Could you please make hse of iOS’ pip function and allow us to actually use our phone while the camera is on?Andrew_A7
Developer Response
Thanks for your feedback, we will report your suggestion to our engineer and they will try their best to support in the near future, thanks for your suggestion and support.Distorted night vision
I have 2 IPC360’s. One works perfectly, the other is great in daylight but at night there are many “circles” obstructing all viewing. I tried cleaning it, resetting it, nothing works.KBezanson
Developer Response
Hi, thank for your feedback. In order to analyze the issue further, could you please contact ipc360_cloud_team@ipc360.info and provide your app account, and share some screenshots of your night vision video? We will help you solve this problem, thank you in advance.Fast forward?
Why can I not fast forward recorded footage?
It is almost useless having to watch past footage at the same speed.
Isn’t a fast forward/pause/rewind function very standard when it comes to surveillance cameras????Pfatjarvis
Love it!
I use this as a baby monitor for my boys room (1 & 3 year old) after my baby monitor stopped working. Wide angle, notifications are always pretty right with movement, clear night view and day view. It does lag a bit just a couple seconds but other than that it’s perfect.
I wouldn’t recommend as a baby monitor if your child is younger than 3 months old.Show lessA. Szloboda
