Virtual Mason User Reviews

Virtual Mason
Virtual Mason
Virginia Mason Medical Center

Top reviews

Terrible app

Terrible,terrible app! For all VM advanced tech you would think they could at least have a reasonable app. Their partners who use epic aren’t a hellava lot better but at least you can work around.

Can’t log in

The laptop version works fine. This version can’t find my email address and help from phone number give no help.

App is useless

It won’t let me log in with the email that I signed up with.

Worthless

No log in access. What a bust.

Not able to log in

My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would.

Can’t login

Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.

Miserable

Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app.

If I could give this zero stars, I would.

Useless App

Looks like their IT department is as useless as their service. Cannot get simple login functionality correct.

Can’t login

Same problem as mentioned before, app couldn’t find my login email, which I can use to log into the website. I deleted app, just going to use the website.

Email not found

I am getting email not found when trying to login, the same email address works fine when logging in from the VM website.

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