Locked Playlists Behind Subscription
I’ve used this app for a long time and enjoyed it even despite its bugs, crashes, and monetization. Today without warning they locked playlists behind a subscription and unlocked individual songs as alarm options. Before it was albums and songs locked away I believe and playlists were permitted for free. Now it’s just the songs.
The playlist feature doesn’t work as it’s supposed to either. I had mine on shuffle for years and it would almost never change the song I’d wake up to. I’d get the same song for 2 months straight and suddenly get something different out of the blue to spice things up. In the beginning it worked for like a week and then after that it just went to a one song rotation but I didn’t mind because it was free. I was just grateful to have the option and possibility to get a new song to pop up when I’d put it on Discover Weekly.Developer Response
We are sorry to hear that your experience with our app has not been satisfactory and we appreciate your loyalty over time. We apologize for the inconvenience caused by the recent changes in subscriptions and the technical issues with the playlist function. In theory, playlists have always been for the paid version. Our team is continuously working to improve the service and we appreciate your detailed feedback, as it helps us identify areas for improvement. If you need additional assistance or want to share more details, please contact us through the app. Thank you for your understanding.Interfering with Daily Life
This app was amazing when it was starting up last winter! However, in recent months it has no functioned as intended. To elaborate on this, when trying to be up for very important events or daily routines I will sometimes sleep through them or awake late due to the app never sounding an audible alarm!
This has been happening for weeks or even months, and most times it’s the iPhone alarms that wake me up (not always though; these have been finicky every so often, but still more reliable than this god forsaken app)!
You all have strayed from the path of reliability and it is affecting the lives of most who use this app; this is unacceptable and ridiculous at best!Developer Response
We deeply regret that your experience with our Night app has not been satisfactory and that it has interfered with your daily routine. We sincerely appreciate your feedback and apologize for any inconvenience caused. We are taking into account your observation about the unreliability of the alarms and commit to working diligently to resolve these issues. We appreciate your patience and ask you to contact us through the app to provide us with more details and help us improve your experience in future updates. Your satisfaction is our priority.Disappointed by the app change
My review was 5/5 for the longest time but I now sadly have to update it. This was an app for waking up to music, but now it’s for white noise for going to sleep… Why? This feels like a bait and switch.
I have a lifetime membership from being an early adopter from before it was called Morning and loved being able to wake up to music. I don’t understand why they out of nowhere changed the purpose of the app to sleep instead of just making a new app.
They have also been teasing support for Apple Music “coming soon” for ages now, but it clearly never will come. The one kudo I have is that the support team is great - it’s just too bad they ruined their product instead of just making a new one.Developer Response
We're very sorry to hear that the recent update to our application has caused such disappointment. We greatly appreciate your loyalty as a lifetime member and your feedback on our support team. We understand your frustration with the app's shift in focus and the delay in Apple Music integration. Our entire team is working hard on a new update that we hope will meet your expectations much better. We are committed to evaluating your concerns and continually improving our services. Thank you for your understanding, and we hope to regain your 5-star rating soon.