I’ve used this app for a long time and enjoyed it even despite its bugs, crashes, and monetization. Today without warning they locked playlists behind a subscription and unlocked individual songs as alarm options. Before it was albums and songs locked away I believe and playlists were permitted for free. Now it’s just the songs.
The playlist feature doesn’t work as it’s supposed to either. I had mine on shuffle for years and it would almost never change the song I’d wake up to. I’d get the same song for 2 months straight and suddenly get something different out of the blue to spice things up. In the beginning it worked for like a week and then after that it just went to a one song rotation but I didn’t mind because it was free. I was just grateful to have the option and possibility to get a new song to pop up when I’d put it on Discover Weekly.
Developer Response
We are sorry to hear that your experience with our app has not been satisfactory and we appreciate your loyalty over time. We apologize for the inconvenience caused by the recent changes in subscriptions and the technical issues with the playlist function. In theory, playlists have always been for the paid version. Our team is continuously working to improve the service and we appreciate your detailed feedback, as it helps us identify areas for improvement. If you need additional assistance or want to share more details, please contact us through the app. Thank you for your understanding.This app was amazing when it was starting up last winter! However, in recent months it has no functioned as intended. To elaborate on this, when trying to be up for very important events or daily routines I will sometimes sleep through them or awake late due to the app never sounding an audible alarm!
This has been happening for weeks or even months, and most times it’s the iPhone alarms that wake me up (not always though; these have been finicky every so often, but still more reliable than this god forsaken app)!
You all have strayed from the path of reliability and it is affecting the lives of most who use this app; this is unacceptable and ridiculous at best!
Developer Response
We deeply regret that your experience with our Night app has not been satisfactory and that it has interfered with your daily routine. We sincerely appreciate your feedback and apologize for any inconvenience caused. We are taking into account your observation about the unreliability of the alarms and commit to working diligently to resolve these issues. We appreciate your patience and ask you to contact us through the app to provide us with more details and help us improve your experience in future updates. Your satisfaction is our priority.My review was 5/5 for the longest time but I now sadly have to update it. This was an app for waking up to music, but now it’s for white noise for going to sleep… Why? This feels like a bait and switch.
I have a lifetime membership from being an early adopter from before it was called Morning and loved being able to wake up to music. I don’t understand why they out of nowhere changed the purpose of the app to sleep instead of just making a new app.
They have also been teasing support for Apple Music “coming soon” for ages now, but it clearly never will come. The one kudo I have is that the support team is great - it’s just too bad they ruined their product instead of just making a new one.
Developer Response
We're very sorry to hear that the recent update to our application has caused such disappointment. We greatly appreciate your loyalty as a lifetime member and your feedback on our support team. We understand your frustration with the app's shift in focus and the delay in Apple Music integration. Our entire team is working hard on a new update that we hope will meet your expectations much better. We are committed to evaluating your concerns and continually improving our services. Thank you for your understanding, and we hope to regain your 5-star rating soon.i love this app so much. i’m a very heavy sleeper and it’s near impossible to wake me up, but this app never fails! if i could recommend the devs something though, it’s that i love all the new options for sleep sounds, but it really helps me to fall asleep to music. (instrumental, piano, book reading study music type deal 🤷🏼♀️) anyway love the app but would like more musical options 🙏💕💕
Developer Response
Thank you so much, ellabella2525, for your kind words and the 5-star rating! We are very happy to know that our app helps you wake up without any problems. We appreciate your suggestion about adding more musical options to help you sleep. We always value our users' opinions to continuously improve. If you have more comments or suggestions, don't hesitate to contact us through the app. Thank you for your continuous support! 🙏💕💕The attention to the community and listening to feedback has set this alarm above others I’ve tried! I’ve been with them for more than 3 years and they have done me right every step of the way, from fixing a bug within the day, to supporting their patrons from the beginning. Love yall and so proud of how much you’ve improved!!
Developer Response
Hello Jonathan Wells13, thank you very much for your kind words and your loyalty for more than 3 years. We are proud to know that our commitment to the community and attention to feedback have made a difference for you. We will continue to work diligently to offer you the best service and continuously improve. If you need anything else, do not hesitate to contact us through the app. Thank you for your support!so i absolutely love this update it’s literally amazing. also love the fact that i got a free subscription that kinda lets people know that their reviews were heard and obviously paid attention to bc a lot of the thing we’ve requested has made it into the update (and some of the things i wanted r coming soon so) thx for the update and little gift! - angel
EDIT ok guys so i sent an email abt this but like I CANT AFFORD NIGHT PLUS (also im srry for calling it Sleep instead of Night idk) AND IM SO FREAKING SAD ABT IT. LITERALLY SOBBING CROCOGATOR TEARS RN.
but also, WAAY back in update 2.4.3 (or smth like that) in like, Feb of 2023, u said that u could use ur camera roll to wake up. now, i can’t test this at the moment bc i don’t have access to the app bc im broke BUT i can say that i have tried to in the time between Feb 2023 and now, and it doesn’t work. PLEASE HELP ME!!! -PRETZEL (angel)
EDIT (2): AAAAAAAHHHHHHH THANK U SOOOOOOOO MUCH OMG NOW I CAN SLEEP (bc actually, i haven’t gotten good sleep in two days so👀👀)
Developer Response
Hello Princess_MIKO! Thank you so much for your enthusiastic and detailed review. We are glad to know that you are enjoying the update and that our improvements have met your expectations. We are very sorry that you cannot afford Night Pro at this time; we take your comments into consideration for future decisions. Regarding the camera roll wake up function you mentioned and the issue you have experienced, we apologize for the inconvenience and invite you to contact our support team from the app so they can assist you. We appreciate your patience and understanding, and we are happy that you can now rest better. Thank you for trusting Night!This app is my savior. I was searching and searching for a good weather app because the Apple weather app just wasn't cutting it either there horrible ringtones, and eventually I come across this app. It has changed the way I wake up drastically, I feel way better waking up to my music then apples ringtones. Thank you Night app!!!!
Developer Response
Hey legomaster1210, we're thrilled to be your savior! It's fantastic to know our app has improved your mornings so much. Thanks for sharing your experience and for the 5-star rating. Have an awesome day :)Lot’s of complaints from the most recent updates this year, but their customer service is fantastic and they have been working hard to make sure the customers like me who have been using the app since it was called “Morning” are happy. Apparently because of some legal issues they had to change the focus of the app and at the time I was very unhappy with the changes. I immediately reached out with my complaints. They responded pretty quickly to my concerns and promised that they were working to fix them. They certainly delivered on their promise - I now use this app every night again and I’m quite happy with it
Developer Response
Hey Fphrenklen, thank you so so much for your excellent review and continued support! We're glad our customer service and dedication to improvements have made a positive impact on your experience. Having users like you really makes us want to continue doing this. Have a wonderful day :)I have enjoyed using this app for quite a while. But recently noticed that when the alarm is set, phone volume is forced to zero and there is no way to disable this feature or override it that I can find in settings. As a result I missed several important calls from my daughter who needed assistance in the middle of the night while recovering from a surgical procedure. This feature should be optional and users should have to enable it if they want. Forcing this functionality without alerting users first creates potentially serious situations if calls/texts cannot be received while using the app.
Developer Response
Hey 7659310, we're sorry to hear about the issues with the phone volume. This feature is intended to ensure silent nights for those who want to wake up with Spotify without using a sleep sound, but we understand it can cause problems. It is totally optional, it's only enabled when you choose the "Silence" sound and it only lowers the "music volume", not the "notifications volume". Please contact our in-app support so we can help you adjust the settings and ensure you don't miss important calls. Thank you for your feedback. Have a nice day :)The app has come a long way. I’ve been using for quite some time now and they are amazing. Any issues reported and some that aren’t, are fixed very quickly. Honestly I stopped using traditional alarm clocks. This is the only thing I use now and it’s perfect. I wake up in a good mood everyday bc I get to select my own music to wake up to.
Developer Response
Hey Christheamarine, thank you for your wonderful review and support! We’re thrilled to hear that you’re enjoying the app and that it enhances your mornings. Your positive feedback means a lot to us. Have a fantastic day :)
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