Useless
Worked for a few months now it don’t even load up it’s like they discontinued this service. Disappointing as the fireplace cost thousands of pounds
Terrible app, terrible fireplace
The lack of technical knowledge and support from this firm is terrible. The app never works. Don’t buy an Evonic fireplace. They are glorified hairdryers and you will regret it.
Useless
As other users say, the app won’t connect to the fire. Constantly having to reset
App doesn’t connect thus unable to control fire
Improved my WiFi. Unable to connect fire to new wifi and now unable to control the fire. Do not recommend. Expected better and expect an app update considering cost of fire.
Worst company and worst app
BEWARE. Do not buy a European home electric fireplace. US customer service is atrocious. Complete scam of a company and will not repair fireplace unless you pay $350 an hour, even under warranty!
Dreadful app
One of the worst apps I’ve come across. Most of the time I am unable to get pass the first screen with the “searching” wheel. A real shame as the fires are great and a working app would be really useful
Update your App
When are you going to improve and update this app it is worse than useless do not buy the fire
Doesn’t load half the time!
When it works the app is simple, otherwise youre sat waiting forever for it to open and current it just doesn't load anything, stuck on the search page. So frustrating! The money you pay for the fire, you think the app would actually work?! 🤔
Frustrating App
Agree with the review above. The app is frustrating, takes ages to connect to the fire. Often having to switch the fire on and off at the mains. Hopefully this can be sorted as the fire is lovely otherwise.
Omg
Paid nearly 2k for a fire that you can rarely connect to….apparently you can get. Remote but it costs £250….seriously!!!!
