No More MNF promo… No Bonus Chips… No more reason to go out of my way.
I don’t live close to a Dave and Busters. In fact, I live about 45 minutes from two of your locations. But I still try to visit D&B at least once a month during football season, mainly to avoid having my pickem bonus chips from expiring and for a fun day out of the house.
So needless to say, you can understand my disappointment when I heard that as of this past week, they are no longer doing the Monday Night Football pickem promotion in the app.
So truthfully, with this promotion now gone, why should I drive 45 minutes to dine out and watch the game when there are many other options within 10 minutes of me? I get that the economy is rough right now, but 50 chips a week for 2 months of a football season is not going to kill your business. Especially with how expensive it is to play games in the arcade!!
I can honestly say that Dave and Busters is one of my favorite restaurants. But when you have so few locations in the area, in a rough economy, unless you have a reason to make the drive (i.e. bonus chips)… I’m going to decide to spend more time locally than drive 45 minutes for a day of fun. You haven’t lost all of my business getting rid of this promo… but as someone that used to head to D&B every 3 weeks in the fall… it may be every 3 months now.
So needless to say, you can understand my disappointment when I heard that as of this past week, they are no longer doing the Monday Night Football pickem promotion in the app.
So truthfully, with this promotion now gone, why should I drive 45 minutes to dine out and watch the game when there are many other options within 10 minutes of me? I get that the economy is rough right now, but 50 chips a week for 2 months of a football season is not going to kill your business. Especially with how expensive it is to play games in the arcade!!
I can honestly say that Dave and Busters is one of my favorite restaurants. But when you have so few locations in the area, in a rough economy, unless you have a reason to make the drive (i.e. bonus chips)… I’m going to decide to spend more time locally than drive 45 minutes for a day of fun. You haven’t lost all of my business getting rid of this promo… but as someone that used to head to D&B every 3 weeks in the fall… it may be every 3 months now.
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Response from developer
Thank you for the feedback. We're sharing it with the appropriate team.
Delays
This app could be so great. The app doesn’t update chips played in time. Sometimes i have to wait two weeks. There is no reason why it should be weeks before updating. It’s extremely disappointing. With technology the way it is today why is there such a lag time on updating my account and everyone elses. I am positive as well that my number count is wrong. I called customer service and they updated part of my chips played and the gentleman was so very kind. But then i had used a different card to reload 56$ worth on to a physical card and those never showed up. In fact there is such a delay that it makes it almost impossible to keep track of where my numbers should be. Do better dave and busters. Especially for the amount of money people spend at these places including myself. It’s not fair. Don’t offer incentives if you cannot follow through promptly.
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Response from developer
We're sorry for these issues with our app. Please share the details of your app user experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.
NO BETTER ARCADE FOR ADULTS
D&B is truly the best arcade for adults for children even too, fun for the whole family and you really do get your moneys worth, they don't up-charge or make you pay outrageous prices for a little bit of fun, you really get a bang for your buck as well as all of the modern features. The app is amazingly intuitive and integrates with the real D&B experience. You can recharge your card keep track of all your cards as well as transfer chips or tickets between cards you have activated on your account. As well as the nonstop offers and promotions you can find out within the app to make sure your next experience is just as fun as any other, yo i know im gassing it up but seriously leaving a review cuz its my birthday and they gave me 10$ worth of chips for free no other place or entertainment spot is doing that seriously.
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Response from developer
Thanks for the review! Awesome to hear you had an unforgettable time!