No More MNF promo… No Bonus Chips… No more reason to go out of my way.
I don’t live close to a Dave and Busters. In fact, I live about 45 minutes from two of your locations. But I still try to visit D&B at least once a month during football season, mainly to avoid having my pickem bonus chips from expiring and for a fun day out of the house.
So needless to say, you can understand my disappointment when I heard that as of this past week, they are no longer doing the Monday Night Football pickem promotion in the app.
So truthfully, with this promotion now gone, why should I drive 45 minutes to dine out and watch the game when there are many other options within 10 minutes of me? I get that the economy is rough right now, but 50 chips a week for 2 months of a football season is not going to kill your business. Especially with how expensive it is to play games in the arcade!!
I can honestly say that Dave and Busters is one of my favorite restaurants. But when you have so few locations in the area, in a rough economy, unless you have a reason to make the drive (i.e. bonus chips)… I’m going to decide to spend more time locally than drive 45 minutes for a day of fun. You haven’t lost all of my business getting rid of this promo… but as someone that used to head to D&B every 3 weeks in the fall… it may be every 3 months now.
So needless to say, you can understand my disappointment when I heard that as of this past week, they are no longer doing the Monday Night Football pickem promotion in the app.
So truthfully, with this promotion now gone, why should I drive 45 minutes to dine out and watch the game when there are many other options within 10 minutes of me? I get that the economy is rough right now, but 50 chips a week for 2 months of a football season is not going to kill your business. Especially with how expensive it is to play games in the arcade!!
I can honestly say that Dave and Busters is one of my favorite restaurants. But when you have so few locations in the area, in a rough economy, unless you have a reason to make the drive (i.e. bonus chips)… I’m going to decide to spend more time locally than drive 45 minutes for a day of fun. You haven’t lost all of my business getting rid of this promo… but as someone that used to head to D&B every 3 weeks in the fall… it may be every 3 months now.
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Response from developer
Thank you for the feedback. We're sharing it with the appropriate team.
Delays
This app could be so great. The app doesn’t update chips played in time. Sometimes i have to wait two weeks. There is no reason why it should be weeks before updating. It’s extremely disappointing. With technology the way it is today why is there such a lag time on updating my account and everyone elses. I am positive as well that my number count is wrong. I called customer service and they updated part of my chips played and the gentleman was so very kind. But then i had used a different card to reload 56$ worth on to a physical card and those never showed up. In fact there is such a delay that it makes it almost impossible to keep track of where my numbers should be. Do better dave and busters. Especially for the amount of money people spend at these places including myself. It’s not fair. Don’t offer incentives if you cannot follow through promptly.
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Response from developer
We're sorry for these issues with our app. Please share the details of your app user experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.
NO BETTER ARCADE FOR ADULTS
D&B is truly the best arcade for adults for children even too, fun for the whole family and you really do get your moneys worth, they don't up-charge or make you pay outrageous prices for a little bit of fun, you really get a bang for your buck as well as all of the modern features. The app is amazingly intuitive and integrates with the real D&B experience. You can recharge your card keep track of all your cards as well as transfer chips or tickets between cards you have activated on your account. As well as the nonstop offers and promotions you can find out within the app to make sure your next experience is just as fun as any other, yo i know im gassing it up but seriously leaving a review cuz its my birthday and they gave me 10$ worth of chips for free no other place or entertainment spot is doing that seriously.
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Response from developer
Thanks for the review! Awesome to hear you had an unforgettable time!
Birthday Family Gathering for M & E
The experiences were amazing. We visited Dave & Buster to celebrate M’s belated birthday and his mom’s “E’s” birthday. It was approximately 10 of us. We entered the front entrance and found a large table where we talk, laugh and ate. The loud sounds of the games drew some of us to the game's area while our food was being prepared. After we ate our tasty food we found places and games that intrigued us. It was exciting, fun and sometimes challenging. Oh, they also had a place where you could fix your cold brew. I thoroughly enjoyed the experience. Guessing, you can tell we haven’t been to Dave and Buster in over 5 years. Oh, afterward we headed to where all the wonderful toys, balls, cups, games and gadgets were located. We spent about 30 minutes there. One of my daughters and I had 1900 points and another daughter and her boyfriend had 2900 points. We were all doing our own fun thing. So, if you or you and your family want an out of this world experience stop by Dave & Buster and have a amazing journey. It’s now the next day and I am still talking about our fun experience at Dave and Buster.
Angie and family
Angie and family
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Response from developer
Reading reviews like yours is almost as fun as a day at D&B!
Above and beyond
During my visit to Dave and busters baskerdfield, I sometimes encounter issues with the games and I normally wait for a while to get help , but one guy goes above and beyond ! Thanks AJ for making my visit a smooth and enjoyable time at Dave and busters ! I look forward in coming back knowing I will be a priority if there is a issue with the games ! I also want to give him a shout out for working more than what he needs to ! He was clearing the tables on the floor and helping to clean the area ! He had multiple empty cups that he cleared on the tables which I don’t think it’s his responsibility but as a good team work and coworker he is helping out ! That’s what a good team work employee that we all need ! Above and beyond is what I see and deserve a shot out in my opinion! Thanks Aj for all your hard work and dedication to your job ! Well appreciate and see you next time ! Thanks again for taking care of us and I’m sure it’s everyone that comes in to Dave and busters that you treat the same ! See you soon !
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Response from developer
Thanks for sharing that Sky, Jose and Miguel slayed your visit!
Pretty comprehensive, a few growing pains
Getting yourself set up with the app can take two or three tries to get it complete. For whatever reason it wasn’t initially taking my email address until I tried again a couple of days later. That might be bad. Biggest complaint, is that there is a little bit of a delayed response in what you see on the app and what is or should be real time. having said that, once everything is set up, the layout is really good, it’s easy to add game cards to your app, although I think if you want to unify play cards, you have to do that at the counter. Lays out all the challenges you can get in order to get more free stuff. my son really enjoys going there with me.
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Response from developer
Thank you so much for the feedback about your experience with our app.
Above and beyond
During my visit to Dave and busters baskerdfield, I sometimes encounter issues with the games and I normally wait for a while to get help , but one guy goes above and beyond ! Thanks AJ for making my visit a smooth and enjoyable time at Dave and busters ! I look forward in coming back knowing I will be a priority if there is a issue with the games ! I also want to give him a shout out for working more than what he needs to ! He was clearing the tables on the floor and helping to clean the area ! He had multiple empty cups that he cleared on the tables which I don’t think it’s his responsibility but as a good team work and coworker he is helping out ! That’s what a good team work employee that we all need ! Above and beyond is what I see and deserve a shot out in my opinion! Thanks Aj for all your hard work and dedication to your job ! Well appreciate and see you next time ! Thanks again for taking care of us and I’m sure it’s everyone that comes in to Dave and busters that you treat the same ! See you soon !
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Response from developer
Thanks for sharing that Sky, Jose and Miguel slayed your visit!
Love the restaurant hate the app
I have had the Dave and buster app for year but ever since they updated to this new app I have been having issues left and right. First off I had earned ticket on last app that never transferred over. Next I replaced my old physical cards and got a new one that I was unable to add to my account. I spent a day there and got no rewards on the app. The next week I went I created a virtual card when I went to reload it it created another card untethered the card from my account luckily I was still able to redeem the tickets earned but still no rewards in the app. Until they can get a functioning app there should be a login on the site to manage cards and add points by inputting codes etc. overall very disappointing. If it wasn’t for the good atmosphere this would be a deal breaker for me to go else where.
Update app has improved still could be better
Update app has improved still could be better
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Response from developer
We're so sorry you're having all these issues with our app. Please share the details of your app user experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.
Delays
This app could be so great. The app doesn’t update chips played in time. Sometimes i have to wait two weeks. There is no reason why it should be weeks before updating. It’s extremely disappointing. With technology the way it is today why is there such a lag time on updating my account and everyone elses. I am positive as well that my number count is wrong. I called customer service and they updated part of my chips played and the gentleman was so very kind. But then i had used a different card to reload 56$ worth on to a physical card and those never showed up. In fact there is such a delay that it makes it almost impossible to keep track of where my numbers should be. Do better dave and busters. Especially for the amount of money people spend at these places including myself. It’s not fair. Don’t offer incentives if you cannot follow through promptly.
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Response from developer
We're sorry for these issues with our app. Please share the details of your app user experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.
Leadership in excellence at work !
During my visit to Dave and busters Bakersfield location ! I really enjoy it and the atmosphere from management to floor staff are excellent ! Courtney the supervisor that I always see working and doing the best she can all the time and showing what a great role model she is to her fellow employees! Courtney is always smiling and always greets me and I love how she helps everyone ! The last time I came to play my reward wasn’t working so she offered me a free $10 play free knowing my rewards was not working and what she did I will never forget ! It was embarrassing cuz my rewards was declining but she stepped in and made me smile with her beautiful smile and I love seeing her around knowing that fact that I would be taken care of! Thank Courtney for your hospitality at your work and I know I’m not the only person she takes care of she is always walking around always working either at the foood station to the gaming area she is all over the place ! I want to give a shout out to her for her excellent customer service and her hard work cuz she is always working ! And all the stafff member that makes the whole trip to Dave and busters a fun and enjoyable and coming back for more ! Friends and family come down and enjoy your time at Dave and busters Bakersfield location ! I promise you will be taken care of ! Thanks again Courtney and all the staff members ! See you soon
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Response from developer
Reading reviews like yours is almost as fun as a day at D&B!
