Leave a Review D&B Rewards
So much fun
I think, as a father and avid Casino player, D&B is just as, if not more, fun that going to Casino. Granted, the D&B close to me does NOT have bowling or billiards, it still brings joy to hit jackpots there. JP’s are more likely at a casino and my daughter & friends can play at D&B where they can’t at a Casino. I could drop $200 at a casino and leave with NOTHING. So, I leave ticked off. At D&B I can drop the same $200 all the while eating good food, play all kinds of games, leave there with a prize and most importantly, spend time with my daughter & her friends. Watching them lsugh, have fun and being with my family makes D&B BETTER in a long run over a Casino. Oh…Wednesday half off games is a BRILLIANT marketing tactic that D&B does. Games cost 7 tokens normally but Wednesdays..3.5 tokens. More bang for your buck. Aawesome!
I do have a complaint about the staff. Minor complaint but still one none the less. It takes FOREVER to get your drinks, then when you DO get drinks, it then takes forever to order. The chef’s/ Cooks do an amazing job getting food quickly but the waiters/waitress’s really need to check on customers more often. I should not gave to go to the bar to ask for…anything but find myself asking for extra ranch, a straw, a drink, etc…. So, I still love the place but either add more staff or train them to be more diligent and caring to patrons
Thank youShow lessloikmn
Developer Response
Reading reviews like yours is almost as fun as a day at D&B!Awesome time !
Great to come here and enjoy and be stress free ! The food is great and the staff as well
From supervisor like sky and Mariah they can help you with anything you need and will be there to correct any issues ! The waitress Miguel and Antonio aka Jose ! Are always there getting it done and correct order of the food you order in a Timely matter and if there is a issue they admit to it and are honest ! Other supervisors at night time I don’t know the guy name but he helped me with a free shareable be because the one i ordered was not properly made but informed me as soon as there was a problem and corrected the problem with both parties being happy with the results ! I love this place and will let my friends and family know so they can come and have fun and enjoy a time out with family ! Also to the security guards and the staff member that’s takes care of the prizes they are so nice and always helping others on deals from online and never get mad beacusr I ask a lot of questions ! Thanks guys hope to see you guys soon ! Appreciate your hard work and positive energy ! ThanksShow lessMAC420$
Developer Response
Reading reviews like yours is almost as fun as a day at D&B!Pretty comprehensive, a few growing pains
Getting yourself set up with the app can take two or three tries to get it complete. For whatever reason it wasn’t initially taking my email address until I tried again a couple of days later. That might be bad. Biggest complaint, is that there is a little bit of a delayed response in what you see on the app and what is or should be real time. having said that, once everything is set up, the layout is really good, it’s easy to add game cards to your app, although I think if you want to unify play cards, you have to do that at the counter. Lays out all the challenges you can get in order to get more free stuff. my son really enjoys going there with me.Show lessBurglar1510
Developer Response
Thank you so much for the feedback about your experience with our app.Pretty comprehensive, a few growing pains
Getting yourself set up with the app can take two or three tries to get it complete. For whatever reason it wasn’t initially taking my email address until I tried again a couple of days later. That might be bad. Biggest complaint, is that there is a little bit of a delayed response in what you see on the app and what is or should be real time. having said that, once everything is set up, the layout is really good, it’s easy to add game cards to your app, although I think if you want to unify play cards, you have to do that at the counter. Lays out all the challenges you can get in order to get more free stuff. my son really enjoys going there with me.Show lessDeveloper Response
Thank you so much for the feedback about your experience with our app.App is great but needs one more upgrade
Love the app and managing/reloading the cards is easy. Would love to see an option for the user to move chips and tickets from card to card in the app. It’s great that I can place a hold on a card but asking the staff for help moving chips and tickets from physical card to app (no physical card) proves difficult and I’m often met with “we can’t do that” until they find the one person who knows how. Take the burden off your staff and let the user truly manage their cards.
Update: The most recent update include the ability to manage cards in the app and make transfer of both credits and tickets. Great update, however there are limits to how many times you can transfer to and from your cards within a 24 hour period which is a control I don’t necessarily understand.Show lessScruppi
Developer Response
Thank you for the feedback on how we can improve the app experience. Sharing with the team.Love D&B, Hate The App & Customer Service
I’ve had so many problems with them. The app repeatedly causes me problems and I’m forced to call into get help when it does. I’ve called an hour before close and get a few times it says they’re already closed and leave a message. The best was when I called 2 hours before the sat that they close and when I went to leave a message it told me the voicemail was full and couldn’t get any more messages. I used the new Gambit feature in the app and what a headache! I won and when going to cash out my prize tokens into chips I keep getting an error. I called D&B cust. Service and the first person didn’t even know what gambit was so I had to explain it to them. They said they’d have a manger from the app department call me back the next day. A week later no call so I had to call them again. Got a new person and she knew what gambit was and when I told her the issue she said that gambit is for money not dave and busters chips. I had to explain it twice until she understood and then told me that I need to call gambit. I had already done that and got the tokens turned into chips so the rep said that they aren’t good at dave and buster!!! I had to wait while she read the purpose of the app and that it CAN be turned into chips. After over an hour of talking and holding she finally understood it and I got my chips. This has been a problem every time they get a new feature in the app.Show lessBarry4242
Developer Response
We're sorry to hear about the consistent issues you've experienced with our app and team member's knowledge. We will share this feedback with the teams so we can level up this experience.D&B Thieves
I’ve had a lot of problems with D&B taking thousands of my hard earned tickets in return for next to nothing. From cheap prizes that are deceptively misleading and outright unusable, to this app, I’ve lost close to 10,000 tickets. I connected one of my cards to the app, and saw a prompt asking me to exchange my tickets for tokens. Thinking I’d be getting currency to play more games, I quickly exchanged them without understanding what I was getting. In fact, I wasted 3200 tickets on 1000 tokens, which can only be spent gambling on sports. I don’t give a flying fk about sports betting. After a call to a cashier, an in-person visit to the manager of my local D&B, and waiting on hold for over an hour for customer service, I couldn’t get a refund on the tokens. Do you know how much money it took to earn that many tickets? Thinking twice before planning my next visit, if ever.Show lessPokeDan1986
Developer Response
Thank you for the feedback and we're sorry to disappoint you and for the confusion you experienced.Review
Thanks for letting us have fun and letting us disconnect from reality for a while and be a kid again and have the childhood memories I should have had as a little kid. I love this place. I am a registered nurse been working going on 15 years. I haven’t taken a vacation in over 4 years and I love that you support us because sometimes we just need to disconnect from reality lol Anyways what really is reality? It’s just our own interpretation of what we are able to see and hear and sometimes smell. I know this sounds weird but I love the way it smells at D&B. What do you use that makes it smell good? Anyways I would love to work with you guys sooner than later. Thanks again for everything it was awesome!!Show lessG$$$/Gabriel Flore
Developer Response
Clearly it's Legend Szn cuz we're reading the review of someone who left adulting behind! Thanks for the review!Bonus chips do not reload
I’m required to contact support each time to get my bonus chips for being a legend status member. Also, the app doesn’t take D&B gift cards as payment. Very inconvenient.
Update: I’ve received my bonus chips, but please add an additional chat/online form option within the app with the common issues about the app and a “general/other issues” category so that we can bring the app issues to light. Up to 2 stars from 1 star for responding and correcting this issue.
It seems like the app developers are trying to hide all the issues/technical debt in the codebase by redirecting us customers to some random customer service call center now. Having to call a customer service number for an entertainment place like D&B is absurd in the year 2023 when AI chat bots can probably handle most customer issues accurately and efficiently. IMHO the most annoying thing ever is being placed on hold on a phone call when dealing with businesses.
I forgot to add on, I’ve hit the maximum tier 9 legend D&B rewards status for over a year now and I have yet to receive my legend prize package. But I know that you do ship these out because my friend got theirs within 6 months of achieving “legend tier 9 status”.
Will update review once I receive my legend tier 9 prize that cost me a lot of $ to reach.Show lessnimbusx_
Developer Response
We're so sorry. Please share the details of your app user experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.Pretty comprehensive, a few growing pains
Getting yourself set up with the app can take two or three tries to get it complete. For whatever reason it wasn’t initially taking my email address until I tried again a couple of days later. That might be bad. Biggest complaint, is that there is a little bit of a delayed response in what you see on the app and what is or should be real time. having said that, once everything is set up, the layout is really good, it’s easy to add game cards to your app, although I think if you want to unify play cards, you have to do that at the counter. Lays out all the challenges you can get in order to get more free stuff. my son really enjoys going there with me.Show lessDeveloper Response
Thank you so much for the feedback about your experience with our app.
