Leave a Review D&B Rewards
App NEVER WORKS!!
The app simply never works. Every time you do any action within the app it always says that there’s an error and please try again later and that whoever’s in charge is working on it. But it never gets fixed. Even before they did their big makeover and change the app to the newer version, it didn’t even work then either! The same error reads whenever trying to add a credit card, recharge your current Dave & Buster’s card, opening rewards, and also when checking your messages for any deals or coupons. It’s the same message over and over every time you try to do anything within the app itself, it’s completely useless!Show lessCtiggemann
Terrible app and rewards system
The app very rarely works. Connected to WiFi, it doesn’t loads pages. Rewards points are never loaded. I’ve contacted support a few times about missing rewards from purchases and offers. I told a rep I’ve made all purchases either at a kiosk or through the app when it’s working, so they should be automatically added and he said I would have to fill out an online form with a copy of the receipt. I did that weeks ago and still didn’t get them. I’ve spent hundreds of dollars at D&B and the issues just make me not want to spend any more of my money there.Show lesslittlebeth89
Nice Option When you want it
This is a nice option when you want it. Also, I only use this on my phone to reload my play card, wand, or lanyard that I can use the power tap feature on. They have recently updated the app to some new kind of scan sort of thing, but I am not sure what that is about. Anyway, I normally only go to a Dave and Buster’s when I am on vacation and I have loved it every time. However, I would love it if they would bring one to my state. Sadly, they can’t seem to find enough space to place one in any of the areas that would work best for them. So, I’ll just continue to visit while on vacation and have fun when I can for now.Show lessComputer_Lover
Love it
Super easy to use, it tells me my chips, tickets and rewards points. I love playing the coin pusher games and it’s so nice I can just use the app to add chips to my card. I don’t have to go to the kiosk and possibly lose my seat. I also love that they have offers on here all the time to do buy $20 get $20 free. My bf lost our card one time and because we had it on our app we were able to transfer everything to a brand new card. Great app for sure!Show lessHollyp692
Didn’t receive chips
I made a purchase and chips didn’t get added to my power card. Wrote to customer service through app and no response. Sent email no response. Finally I called and got a return call a couple days later. Sent in the required proof but still haven’t gotten chips or refund. That was 2 weeks ago. My advice, don’t buy through the app. The establishment itself is fun for the family and food is great as well but they can’t get it together for a simple refund.Show lessPrrn98
Even the B&B employees don’t like this app
UPDATE: Was given a hotline number to call, which is one I’ve already tried to call to resolve this issue. Hotline gets you to hold music and either cuts you off or asks you to leave a number and message for a call back. Tried that before I ever played the review. I’ll let y’all know when they’ve called me back.
This app has so much potential, but half the time it doesn’t work. If I’m on WiFi, it says there’s was an error loading my info. If I load my power card in app, it won’t go to my rewards half the time. My rewards somehow went from 80 points to 3.6 points with no notification. I have no clue how that happened. If I hit the threshold, my chip balance doesn’t reflect it. I even brought the issue up in Dave and Busters, and the employees acknowledged the app didn’t work most of the time. I’ve emailed through the app a week ago and have yet to get a response.Show lessSpudsPotatoMan
Developer Response
We're so sorry for the trouble! Please give our hotline a call to help you get this solved! 844-515-5157The app changed?
I had the Dave and Busters charge app with all our cards installed on it; we don’t go often as it’s not located near where we live. We came on vacation and there was one over here so we decided to stop by; I went into the app to discover it say I needed to update the app followed by a message saying this app is not available in my region or something like that; so I searched and found the FUN app but it didn’t detect my CHARGE login info at all and I had to create a new account, so of course it didn’t load any of the cards we had saved. Next thing is to check if I still have the cards at home and IF it will allow me to add what I do still have to it.Show lessElc121082
App does NOT work- Can’t redeem offers... Very disappointing.
I love Dave & Busters along with my family and friends but there are seldom offers like there used to be. I got so excited this week when I saw the $50 for $25 offer pop up in my app. Unfortunately, after 3 days of trying different methods to pay and claim the offer in the app I keep receiving the same error message stating there’s a problem on their end and they’ll work to resolve it.
It has been almost a week and the problem is still not addressed or fixed in the app plus the offer is about to expire. I called customer service regarding the issue to see if they would take payment over the phone to redeem the offer only to be informed they could not help or accept payment and that these offers can only be processed through the app (when it works). Additionally, I was informed that the offer would not be honored if I went to D&B in store either. This was a very disappointing experience. Please fix the app issues and provide more offers that customers can actually redeem and that can be honored whether in app or in store in situations like these when there are technical errors on D&B’s end but the customer is the one who gets slighted. Thank you.Show lessSpacy224
Developer Response
Completely understand your position and the frustration this whole experience has caused. This feedback is incredibly important and allows us the opportunity to make necessary improvements. Thank you for sharing!Offers don’t work when you get them
With This new app can’t purchase offers. Tried different credit cards. Happened on my account and wife’s account. Daughter account doesn’t even get offers at all. App is terrible. Help system doesn’t work. Just email back saying to reset or use another card. Tried that 3 times. Then said to wait and offer would still be able to be used after expiration date. That didn’t happen. Bad cust service. Don’t offer something and have no way to fix your system errors st store or phone level. Dave and busters lost a few sales here..... we just didn’t go....Show lessMootz66
So...what happened?
Update: While I will admit I was mad when I made my review, and i do appreciate the feedback given, I do still stand on the opinion that the old app was just fine, and this new one seems like a bad move. I’ll add a star for the response though.
The old app was working fine for me. The myriad of one star reviews should be enough of a wake up call for the developers. Im rlly glad I haven’t tried making any charges to the new account i had to make after reading that ppl were getting charged multiple times on their account! That would have put my bank account in the negatives and I absolutely would have tried to sue. You guys seriously need to GET A CLUE and get your act together.Show lessKokoj98
