Leave a Review D&B Rewards
Just one issue otherwise awesome
The Clacksmas D&B in Oregon. Great place nice people decent prize selection clean facility. Would have been 5 stars but the server at lunch was required to make us give her a credit card to “hold” when we sat in the booth to order food. We are two early 40’s adults with a 10 year old son. We ordered 3 meals and 2 apps and 3 beverages. Nothing unusual. I am a manager with one of the two largest banks in the US. This practice is a huge risk for fraud, card loss, etc. A card should not be out of the owners possession in that manner. I gave her a card we don’t use and let her know that was not the method we’d be paying with. She was polite and explained the policy is to prevent dine and dash. I’d rather have simply been given the opportunity to pay right away prior to the food prep. She said the procedure is mandatory. I also could have paid cash up front. This is not a good process and made an otherwise terrific visit uncomfortable. And what if I had no cards? Not a good look. We are from out of state so we are not here often but this bears mentioning. We won’t eat here again.Show lessbugnjess
Developer Response
Thank you for the feedback on the credit card and sharing the potential for what could happen. We have shared this with our operations team.Easy to use
It works better than the kiosk in the store. It’s easy to reload the game card and it helps you keep track of the game chips and tickets that you have on the card. You don’t need to find a kiosk to check the balance or reload the card. All you need to do is open the app and log in and everything you need to know is right there.Show lessCriminalsangel
Really great for a chain
I was hesitant to try Dave and Busters Because it’s a chain and I have 5 children. We go to a local place that is very similar to Dave and Busters on Wednesday nights for half Off night. We found out Dave and Busters had half off night on Wednesdays as well on arcade games. I love the app on the phone. I can honestly say the service has been top notch from every employee we have encountered. The minute we walked in we loved the people at the front desk. They were patient and explained everything to us even though it was late. The bartenders don’t ignore u even if u are asking for a water or refill. They are fast and kind. The maintenance guy that fixes the machines is so freaking fast. He really does a great job. The VR people were their in a minute as soon as my daughter bought a VR on the app. The girl that closes in the ticket shop is like the kindest most patient girl. U can imagine with 5 kids trying to pick things out around closing it’s probably exhausting and annoying but she is sooooo sweet to us. We also get 150 more credits per $100 we spend then the local place. We will be back next week! Ty guys at Tempe Marketplace for being a class act !Show lessjanѕ
Developer Response
Remember that time you had the winning-est day? That day was this day. Thanks for the review!Easy and convenient
The app is great. I like being able to see how many tickets and chips I have left on each of my kids’ cards at a quick glance. It beats having to go back to the kiosks and wait in line just for that. I love that I can load money on their cards before we leave the house too so they can just immediately start playing. Getting rewards chips when we eat there is a bonus too!Show lessMaebeleen
Great family place
D&B is great! I fell in love with it on my first visit!! It would be nice to combine coins from old cards on the app instead of going to the counter to have an employee do it. The staff is very friendly and knowledgeable! I’d love to celebrate my birthday there next week. I love that no matter the age there is something for everyone here. Also I think it’ll be a good idea to have a raffle at the door to maybe be able to win coins, prizes, or even tickets food or drinks. One person that really saved the day for me and my family was the game mechanic he fixed our games and even reembursed us the coins and tickets we thought we lost when the game broke.Show lessdriafrazier
Developer Response
Sounds like you had the Ding Ding Ding-iest day ever! Thanks for sharing with the world and for your suggestions!Lots of fun at the Tempe place
Had lots of fun and spent a lot of money haha. Everything is decently priced and the arcade part was very energetic and fun but the food took a long time and the service was generally slow. The waitress was very nice and apologetic though so it wasn’t to bad. The selection of toys you can buy with your tickets is a little weird but not to bad. Oh and the credits for playing games are weird and usually have a decimal cost that stacks up (ex: 12.1 or 7.3) all in all amazing place to take teens and young adults (also very kid friendly lol)Show lessyootus
App is great but needs one more upgrade
Love the app and managing/reloading the cards is easy. Would love to see an option for the user to move chips and tickets from card to card in the app. It’s great that I can place a hold on a card but asking the staff for help moving chips and tickets from physical card to app (no physical card) proves difficult and I’m often met with “we can’t do that” until they find the one person who knows how. Take the burden off your staff and let the user truly manage their cards.Show lessScruppi
Need more payment options in the app!
I get gift cards through my employer from time to time and would like to use them to take advantage of the special in-app offers only to find out that a credit card is the only option. I also found out we can’t redeem the offer in store. Please update your app to allow gift cards and pay with the option of PayPal. Some people don’t have credit or debit cards for personal reasons but either of those added to the app would allow us to continue visiting your establishment. I will update my rating when this is available.Show lessmrskeepers
Quality Fun
I live in Wichita KS and the wife and I go to D&B at least once on month on Wednesday’s since it’s discounted. I give it four stars for a few reasons. As far as staffing goes, it’s lower quality so it takes longer to get food out as well as drinks and anything else that has to do with any dining options. Upon receiving any of those options, I would just consider them decent. Not fantastic, nor awful, just decent. As far as the games go, they are all pretty fun, and there’s lots to do, but I can’t help want more games, maybe even an expansion of store to provide for more space for games. I know the place profits plenty. It’s almost always packed when I go so get more games going. All in all 3.8/5 for the Wichita D&BShow lessSuckMyTaint69
Developer Response
Thanks for the feedback about our Wichita D&B!Garbage app
Downloaded the app , but can’t register. Says trees an error and to call guest relations. It’s not bad enough that I have to waste my time calling guest relations to begin with - but when I called it says to choose #3 for issues with the app; instead of forwarding to help , it just hangs up on you.
It’s been a little while since we have been in- due to covid and all BUT my son’s bday is tomorrow and he wanted to go. We usually spend about $200 a trip between dinner for the family , and playing games. I guess I’ll take my money somewhere else. Nobody needs this aggravation when you’re trying to give someone your business.Show lessmainegirl7
