Leave a Review D&B Rewards
Another update and another disappointment!
Another update and another disappointment! After over a year of not being able to get anywhere into the app, as soon as I log-in, it instantly logs me out and asked me to log back in! Now I am in a constant boot loop of logging in and being instantly logged out as soon as I successfully log-in. Please don’t give me that “We apologize that you’re having log-in issues. Please leave a message with your contact info and power card number at 1-800-we-don’t-care for guest relations team. That’ll allow our team to better brush you off with what’s going on with your account.” I’ve been leaving my name and number for the last year with guest relations and get nowhere with them. All they tell me is “We are aware of the situation and and our team is in the process of a new update that will hopefully fix your problem. Please wait wait for the next update.” You know just as well as I do guest relations cannot help. Guest relations is about as useless as this app. It is gotten to the point that we are about to go to Dave & Buster’s and cash out all of our tokens that we have accumulated over the years, deleting your app, and never look back before you guys end up shutting your doors.
Your establishment has become a sad situation for your most loyal customers!Show lessBig mike 60411
Developer Response
Completely understand the disappointment and frustration. Our app team is working on an update that should fix this issue. Keep an eye out for an update here soon and if you still are having problems after that release, please leave a message with your contact info at (800)842-5369 for our Guest Relations team.Terrible System and App
Dave and Buster’s reward system has always been pretty poor. Earning points is inconsistent and the app hasn’t always worked when you need it to, especially inside of your local D&B. Customer service is fair, but I shouldn’t have to call every time I want my points added because it didn’t work on site, and I shouldn’t have to call back because after being on the phone, the rep didn’t update my request. It was never fun or rewarding to use this app. Just spend your money and enjoy yourself. I was hoping with the new app update, there would be less glitching and a system that worked in real time, but nope. The message center in the app hasn’t worked since I updated and signed up again for the new program. I have an email stating that my welcome offer is ready and I can find it in my messages, but messages just load (on and off wifi at different locations). I’m pretty disappointed. I love D&B, but their rewards system and app are and continue to be a let down.Show lessalreneeb
Developer Response
We appreciate this feedback and have shared it with the team. We apologize we've disappointed you.Thought it’d be great
I love Dave and Buster’s and seeing the details for the new app seemed awesome. The new reward system is fun and the challenges that can get you even more gameplay was a great idea. All I can complain about is the inability to add power taps to my account. Seems to only work with the plastic power cards. My original power tap wristband followed the last app to this one just fine, but when I had lost my original band and tried to apply my replacement, I found out it can’t be added to my account. So using my new band doesn’t make sense anymore, a big let down. Hopefully this can be fixed soon as I’m sure many rewards members have opted in for the power taps instead of the cards.Show lessSelenerz
Developed by monkey
The app doesn’t work well. Not intuitive app even completely unusable by the D&B staff. They have no idea how to use the app themselves. To simplify to us the digital part of app you need to purchase a digital card. If u add a physical card when u reload it only credits the digital card. That simple. Why can’t the D&B employees know that. Because the developers don’t even know how the app works. Also if you have multiple issues as I had. Hence why I know so much about the app now. After trying numerous times to contact customer service for credits or issues with the app nobody ever bothered to contact me just like the app customer service is worthless.Show lessUnohit
The app is really bad…
When using the app to scan for games, it’s horrible. There are constant glitches and it’s constantly freezing when you are trying to scan to play a game. Sometimes you will scan a game and the app will charge you for the points but the game won’t start. With the card, you never have that issue. With the app it will deduct the points right away, but it takes a while for the tickets to load which is inconvenient. Overall, the app is very unreliable when it comes to tapping it on the scanner when you’re trying to play a game. It’s either stealing your points many times or not loading the tickets in a timely manner. It’s very unreliable and always has an issue with glitching or freezing every time I’ve attempted to use it this year. We just end up getting the cards because it’s such a hassle dealing with the app. Terrible, terrible app. It needs a lot of improvement. The only positive thing I will say about the app is that it’s a hub that has good information and prices, other than that don’t use it because it will steal it points.Show lesseayala518
Developer Response
We're so sorry you're having this experience. Please leave a message with your contact info and power card number at (800)842-5369 so our Guest Relations team can reach out to you.Doesn’t connect well…
The app itself is very pretty looking, I connected my card to it because I like seeing how many credits and tickets I have under that card. The issue I have with it is that I connected the card to the kiosk at a Dave and busters. But when I check the information through the app the tickets hasn’t changed and it gives me the same amount of credits, the same amount from before I added credits at the kiosk. So I wish it would update it so I know what I actually have on my card. It also doesn’t really show what progress I’ve made on the challenges.Show lessakihiko akira
Uninstalled, but still see it on phone
UPDATE 08/31: After the first day when I uninstalled the app, I no long have the issue described below, so I guess it was a temporary issue. When using the app, my main problem was the recharge transaction failing (and then not telling me it worked when it finally succeeded). Maybe there were connectivity issues or something.
I’m changing this rating to 4 stars, because my uninstall problem is gone, and they responded to my review with a phone number at least.
I used this to some degree of success (I had great trouble recharging credits), but after I uninstalled it, I still see a screen from the app occasionally when I unlock my phone, which is extremely obtrusive and annoying.Show lessYardomaster
Developer Response
Awesome to hear that the first issue is resolved. We've shared the recharge issue with the app team to investigate. Thanks for the letting us know!Can’t handle cards worth beans
I have been a patron of Dave & Buster’s establishments for years, and over the years I have accumulated many, many Dave & Buster’s cards. In this current release of the app, I am finding it almost impossible to manage my cards. Each time I try and open the section for cards now, it gives me an error message since it can’t pull information from the server. It didn’t used to do this, but suddenly the app has become virtually un-usable.
I’m hoping the next version of the app resolves this issue with card management.Show lessOtakuMan28
Overall, pretty good.
I've used the app and wallet features without issue but I arrived at D&B in Concord, CA, and couldn't reload. The only solution the team could offer would be a new card, plus activation fee. 🙄 It was fine last week at the new Fairfield location. 🤷🏻♂️ Well, it's a great app when it works. I find syncing issues with wallet versus the app, but I refer to the screen on the game to give me real-time information. Hope you get this fixed because I love feeling like a kid again! Leaving 5 stars because it's a simple bug that can be fixed on the next update. Overall, the app is pretty good and convenient so you can have one less physical card to carry around.Show lessHeyitsmikey
Developer Response
We appreciate the candid feedback and have shared this with the app team. Thank you!Doesn’t work
Went to use this newer app today and nothing worked. It constantly threw errors. I received an email saying buy $25 in chips and get $25 in chips free, but I had to purchase through the app that doesn’t work. I asked the front desk at the D&B that we were at and they said there was nothing they could do - I had to use the coupon through the app. Well, the app is broken and no longer providing a way to redeem coupons without the app is a horrible decision. I also couldn’t recharge my virtual card because the app is broken. It’s a lot of good ideas that are extremely poorly executed. Please fix and allow alternate ways to redeem rewards and coupons.Show lessVaeric
