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While I am enjoying the new app, I do wish that it would supply you with more information on challenges such as how many more times you need to play a specific game in order to complete. I also wished the challenges were more specific to each individual. My son mainly plays car racing games so he finished that challenges eons ago and has yet to complete any of the other ones due to it being for specific gamesShow lessJennGGq
Some defects
The app is a great idea and seems like it could be great but I cannot use my phone to use chips for the games as it wouldn’t connect to my wallet on my Iphone and had to get another card and now I cant add that card to my profile and it still shows my old tickets and chips on there and if I refresh it just says everything is zero but I saw on my friends google phone, he had a option that allowed him to connect google pay from this app for him to use the touch and play. So doesn’t seem like its apple supportedShow lessDblade919
Buggy but decent app
Overall it’s been a good app for me, I’ve been able to sign in and see my rewards without issue. However a consistent problem I’ve been experiencing is trying to add my existing power card to my account. I’ve even tried transferring and getting a new power card to make it work, but no success. I tried contacting D&B corporate over the phone for assistance but nobody picked up or called back. I’ve submitted feedback in the app multiple times and still haven’t heard back. Can we please get a fix or some assistance for adding our power cards to the app?Show lesssnypr1337
Great Reward System. Issue with execution
Joined the rewards program so I could maximize my family’s playtime. The rewards system and user-friendly display is great. The issue I having is applying a second card to my rewards. Bought 2 plastic Power Cards, one for the kid, one for the adults. Put in the kid’s card info first….no problem….put in the Adult card…error message 4 times. Paraphrasing “So sorry it’s not you, it’s us, please try again”
Hopeful that I will eventually be able to apply the card and chips spent already on the card onto my account. Left a comment about the error message and will now seek customer support.Show lessSilentnateo095
App and new rewards
I initially had so many issues with the switch to the new rewards system. My friend and I were spending the same money and playing the same credits and whatnot and he got all of his chips and I only got like a third of mine if that. I was told it was the app causing this issue and that the chips would eventually get added and they never did. I have since gotten a new card and started all over which is a bunch of wasted money for a program that should have been trouble shooted over and over so these issues would not be happening to a bunch of people. After getting the new card and starting all over, things are working for now anyway but still all that wasted money from the first time.Show lessJoshW4040
Developer Response
Our Guest Relations team can help you! Please fill out this form bit.ly/3HwZiEd and a Guest Relations rep will resolve your request within 48 hours or reach out if they have questions. If you have trouble with the form, call Guest Relations at 888-300-1515.No one ever responds
I’ve been trying for months to get my account moved from my old number to my new one so I don’t lose my credits and tickets I have saved forever! But your staff can’t be bothered to answer emails at all! Absolutely disgusted with your customer service or should I say lack of customer service. Then in store I ordered a drink, the same drink I order every Wednesday! It rings $3. Something everytime except this one! I was charged $10 for my $3 drink! I mentioned to the server that I always order this and it should not be that much and pointed out the drink on my receipt was not the drink I ask for or that I had received, he then claimed he rang that drink up because it come out cheaper ! What ! No $10 is in no way cheaper the $3 . I ask for the manager and was left standing at the bar for a good 35-40 min and no one ever came I went to the front desk and that lady went to “find” the manager and server about 15 mins later she comes back and said the manager would be out soon ! I waited another 20 min and left ! Rude service and cheating servers .Show lesssammyntoby
Developer Response
We are so sorry about the service you experienced. Please share the details of your visit by filling out this form http://bit.ly/DBcontact or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.Lazy staff and Managment that needs to be retrained
Was told they could not make a frozen mudslide because it was not on the menus. The waitress who was a sweetheart seemed very upset and unhappy with her co-workers who were being extremely difficult over me ordering a mudslide. Very unfortunate, I’m sure the owner wants his customers to come back and I’m sure hopes that his staff would go above and beyond for customers since that is what employees the staff. Then the poor waitress came back and said they wouldn’t make me a mudslide on the rocks. This establishment makes many drinks that are not on the menu. I have never seen such poor service. Mathew the manger came over with an attitude and a scolding that he’ll do it for me this one time lol as if he’s doing me a favor and explained that they don’t have a recipe for a mudslide and everything is standard on the menu although many people are the bar are drinking drinks NOT on the menu. They blamed the waitress, made her feel uncomfortable and made me feel even more uncomfortable. How is this ok? Oh and it’s my birthday. Thank you DB I’m glad I came here for my birthday. The way the waitress is being treated who is sweet and excellent at customer service should work somewhere where she is appreciated.Show lesssexy birthday girl
Developer Response
We are so sorry about the service you experienced. Please share the details of your visit by filling out this form http://bit.ly/DBcontact or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.Terrible time
We took our daughter here for the first time, my husband and I have been 100 times before and usually, we love it. We were so excited to bring her here and we were going to have lunch and then play games. When we first walked in, we waited forever at the counter for someone to walk over to seat us, we had to flag someone down to do so. We shrugged it off. Even though it wasn’t that busy. We sat down and our waitress seemed to have an attitude. We placed our drink order and my daughter got the snow globe drink, she was excited because it had the light up cube in it. When the waitress brought it back. It didn’t have the cube and it wasn’t the same drink she ordered. She said well we are out of those.. it would have been nice to know that before hand? She was extremely rude about it. She didn’t get us napkins or anything even though we ordered ribs. She never refilled our drinks. She never checked on us. Honestly it was terrible. Worst food experience I have had so far. The meal was over cooked and honestly I have eaten the same thing here a million times and it just wasn’t up to par. Then the games- almost every game we tried to play went down. It was already down. We didn’t even get to play all of them and had to spend most of the time waiting for someone to come and fix it because it took our chips. This was my daughters birthday present and I have to say, Dave and busters has started going down hill. I’m really disappointed.Show lessHoneyblossomshookerpie
Developer Response
We’re sorry that your daughter's birthday celebration was anything other than awesome. Please share the details of your experience by filling out this form http://bit.ly/DBcontact or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.Finally!!
I like many other reviewers and D&B lovers, have been having a hard time using the app since the new update and or reward program. I had the same issue as everyone trying to log in and states has an account already. So today I went through the steps using the same phone number I always use, only difference is that I used a different email and BOOM I'm in. I can now see my card with the chips since our last visit and my many tickets that I've been stacking up. Hope this helps those that are still having issues getting in. 😉 I'll update my review once we have our outing at D&an today if any issues arise while using the virtual card ETC.Show lessPeaaa.Nuttt
Developer Response
Awesome to hear it's working for you now!Broken and Unusable
Trying to prepare for a birthday dinner and games, so I downloaded this app. Don’t have a power card yet as it’s been years since we’ve been to D&B. Tried to use the app to get a new power card and attempted to pay the $103 ($100 fill, $3 fee). Payment said declined. Checked bank account and it was debited. Good thing is this charge did disappear the next day. Tried today with a different card and declined again. This means this app doesn’t work because there’s no way that 2 different payment methods, two separate ways (Apple Pay and entering actual card number) do not go through. Maybe I need to rethink the birthday plans.Show lessApacheFIST
