Leave a Review D&B Rewards
Great App - Even better if had Dining Reservations
Has everything you could need to know about your D&B players card. The only missing elements with this app/account is the ability for Dining Reservations at your favorite D&B location and more achievements/challenges as you play. I mean, no hidden challenge achievement for completing all the listed challenges? How about a 5,000 games played achievement icon, hidden achievement of playing at two or more D&B locations in one day, etc? Wish there were some more badges to be awarded. D&B, it’s an easy & great ways to incentivize more play :)Show lessG_Wolfman
Okay good
I enjoy the app, it does not work while in the building. I recently visited the Birmingham location and did not receive a signal so my phone was obsolete, tried to log into WiFi and it still didn’t work. Wish the app was more user friendly, and offered better options to access what you need. Just wanted to check my balance on the card and can’t find the location to click. But really enjoy the game selection.Show lessMilano384
Just one issue otherwise awesome
The Clacksmas D&B in Oregon. Great place nice people decent prize selection clean facility. Would have been 5 stars but the server at lunch was required to make us give her a credit card to “hold” when we sat in the booth to order food. We are two early 40’s adults with a 10 year old son. We ordered 3 meals and 2 apps and 3 beverages. Nothing unusual. I am a manager with one of the two largest banks in the US. This practice is a huge risk for fraud, card loss, etc. A card should not be out of the owners possession in that manner. I gave her a card we don’t use and let her know that was not the method we’d be paying with. She was polite and explained the policy is to prevent dine and dash. I’d rather have simply been given the opportunity to pay right away prior to the food prep. She said the procedure is mandatory. I also could have paid cash up front. This is not a good process and made an otherwise terrific visit uncomfortable. And what if I had no cards? Not a good look. We are from out of state so we are not here often but this bears mentioning. We won’t eat here again.Show lessbugnjess
Great app
I love the app! I can see all my cards balances in 1 place and if I loose one, I can just cancel it. I love being able to add money to any card anytime through the app too! Tracking everything is so easy here.
When eating there you get rewards through play as well! It all adds up! When you earn chips you can pick and choose which card to add it to! I don’t know what I would do without it!Show lessCynthia Feliciano
This is apparently provided by a third party for Dave and busters.
Was there and spent $240 on credits across 4 cards. App doesn’t correctly report balances (my card balance screen keeps going back and forth from 0 credits and 0 points to the proper balance.)The store manager wasn’t able to do anything with the card (said she couldn’t pull it up in the system for some reason) but she was somehow able to provide me with a statement for the account that showed what has been used? It showed I should still have a balance of of around 150 credits but said I had to reach out to the third part app people… I’m sorry what? That is the worst customer experience ever… empower your managers to properly deal with issues! basically all she did was say you need to go call these app people and see if they can do anything, and my daughter couldn’t use the 150 credits she had left on her birthday because nobody at the business has the appropriate level of access to do anything… pretty sure I won’t be back!Show lessMarcelromard
Developer Response
We apologize for the very frustrating experience on your daughter's birthday. Please share the details of your app user experience by filling out this form http://bit.ly/DBcontact or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.No benefits from Eating at D&B
This app does little for the user at D&B. There is little information, no opportunity for discounts or deals and it’s just a money grab to entice spending more at D&B. Too bad.
Furthermore, my rewards for eating at Dave & Busters never register. Then, when I reached the free appetizer level there was no way to redeem the reward. I have to ask for customer service to fix all the things that are suppose to happen automatically.
Finally, the challenges are a joke. Achieve one of them and you get a “Nice Job”. So what? This is supposed to be a reward program to incentivize users to come back and eat and play, but an atta boy is hardly an inducement to spend more money.Show lessReview specalits
Developer Response
We appreciate the candid feedback about our app and challenges and will pass it along to the important people.If you wanna take the fun out of going to D&B, go ahead and use this app
I’ll keep it simple. I had the charger app and then the rewards app came out. None of my info transferred over, it didn’t recognize my email to the point I had to call customer service and I had to input all my cards again. I just went to D&B today and the app deleted almost 400 chips and 300 or so tickets. I can use the wristband but have no idea what’s on it. Also, none of my chip rewards are showing up after spending over 1000 chips. I’m waiting for a response back from customer service but the whole app experience has really taken the fun out of the visit.Show lessblusapphire23
Basic needs
You should be able to order food from the app and pay for it like you do when you add points. I understand that you have to obtain the credit card until the bill is paid but it’s not a great thing to do especially with all the fraud going on. This way the customer has the app and control of the credit card and order.Show lessdffhjkufxz
Can’t add payment or purchase
I’ve been having trouble adding my CC to the app. And then when I try again I get the “slow down, wait a few minutes” message and even after 10m I’ll still get that message. Very frustrating and not convenient not being able to add “coins” to the card without going to a kiosk. A friend was able to add her CC but when purchasing it told her there was an error connect issues even tho she had full bars.
It would also be nice if there were options to add PayPal or Venmo for payment also.
Other than huge payment issues, it’s nice to see how many “coins” are on the card and how many tickets they’ve won.Show lessnunnbetter
Our visit to Huntsville location
The Dave and busters at this location is amazing! Extremely clean bathrooms and in general, clean everywhere in the place! Seems they have lots of neat, fun games added as well since our last visit a few months back. Always has helpful staff and friendly as well! Definitely would suggest this fun place to anyone for a family night or night out with friends!!Show lessBallMomma21
