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Transactions and account information
The 2 different days speaking with the agents was very helpful. The knowledge they possess is valuable. Patient and courteous. Their qualities are unmatchable. It makes the account holder confident and secure. More companies should have employees like yours ! Thank You !Jerry Wanko
Clunky App
Logged in for the first time in a couple months and it kept giving me an error message. Eventually it worked, now Face ID login isn’t working. I though maybe it was poor signal but then I tried when I was on WiFi and same issues. The Planning tab does not work at all, has a picture of a dog and says refresh or try again later. Unfortunately the app went from great to useless. Hopefully fixes or a new app are in the works 10/10 do not recommend.Show lessLamastres90
Developer Response
We appreciate you leaving feedback as we're constantly monitoring to ensure our users have the best experience as possible. We're sorry for the less than optimal user experience you have encountered. If you continue to experience issues, please contact our Solutions Center at 1-877-677-3678 so we can help where possible.A clunky and worse version of the website
All this app does is basically open a browser window and show you the website. It's slower and worse than the website, and the website is already slow and pretty awful as it is. So it's sort of the worst of both worlds.
Stuck at "Please Wait" window over and over to do much except look at account balance.
Faster just to use the website on mobile.Show lessKungPaoSalad
Developer Response
Hello. We apologize for the less-than-optimal experience you've encountered. We're actively working on enhancing the app to meet participant expectations. Your insights are invaluable to us, and we appreciate the time you took to provide feedback. If you would like to contact us directly to provide more specific feedback, please locate the "Contact us" within the app and respond either by phone or email. Thank you again for your feedback.