Leave a Review My Retirement
Transactions and account information
The 2 different days speaking with the agents was very helpful. The knowledge they possess is valuable. Patient and courteous. Their qualities are unmatchable. It makes the account holder confident and secure. More companies should have employees like yours ! Thank You !Jerry Wanko
Clunky App
Logged in for the first time in a couple months and it kept giving me an error message. Eventually it worked, now Face ID login isn’t working. I though maybe it was poor signal but then I tried when I was on WiFi and same issues. The Planning tab does not work at all, has a picture of a dog and says refresh or try again later. Unfortunately the app went from great to useless. Hopefully fixes or a new app are in the works 10/10 do not recommend.Show lessLamastres90
Developer Response
We appreciate you leaving feedback as we're constantly monitoring to ensure our users have the best experience as possible. We're sorry for the less than optimal user experience you have encountered. If you continue to experience issues, please contact our Solutions Center at 1-877-677-3678 so we can help where possible.A clunky and worse version of the website
All this app does is basically open a browser window and show you the website. It's slower and worse than the website, and the website is already slow and pretty awful as it is. So it's sort of the worst of both worlds.
Stuck at "Please Wait" window over and over to do much except look at account balance.
Faster just to use the website on mobile.Show lessKungPaoSalad
Developer Response
Hello. We apologize for the less-than-optimal experience you've encountered. We're actively working on enhancing the app to meet participant expectations. Your insights are invaluable to us, and we appreciate the time you took to provide feedback. If you would like to contact us directly to provide more specific feedback, please locate the "Contact us" within the app and respond either by phone or email. Thank you again for your feedback.System error notice
Trying to login this morning and I can’t get in, I keep getting a system error notice. Also, even after the new revamping and layout, when in the app, if I go to my balance and look at my chart or any other selection and then hit any option button at the bottom of the screen the screen goes white and your dead in the water and need to reboot the app. I shouldn’t need to arrow back at the top of the screen when the buttons are available at the bottom. There should be a home button that takes you to the landing page no matter where you’re at.Show lessjohnarnold101
Quick and easy
Gives you a good snapshot of what you might have at the moment because it’s the market things can change but gives you a good start to the road you want to be on from the road you are currently traveling on.Mmmmmm673846
Doesn’t work
Tried to open app, a pop up screen opens saying I need to update. I hit update and takes me back to app story to original down load. No update availablechris8044
App not working
Updated app as mandated, clicked “open” button to access information and was returned to the sign in screen, greeted by the same message that I needed to update the app to continue. Been stuck in this loop for two days. Please resolve.FD%#27
App not working
I have been using this app for a while and it advised I needed an update. I updated and still advised the same thing. I deleted and reloaded and still the same thing. Frustrated cause I use it often.PJRITCH10
Update
I cannot log in to my nationwide retirement without updating. I went to the door store to update and it tells me to open, I open the app and it says update again. I’ve tried this multiple times, but it isn’t allowing me to update. This needs to get fixed.Chris K Williams
Update stopped my app from working
Tried to open the app today but it keeps telling me to update it. Tried updating the app, but it still won’t work.CS_135
