Leave a Review Loom
Constant crashes
This app used to work brilliantly for me as well as the desktop app on my laptop. As of late I have to record each video 5-10 times before I finally make it through without it crashing and closing down, such a shame as it was perfect for what I needed but I’m done with it now, especially as the laptop version is costing $10 per month.Show lessjkljhhgg
Tech difficulties
Glitches at parts of the video…Alireza Teimoori
DONT WASTE YOUR TIME
It’s sad to write this because the software was amazing WHEN it worked, but they simply can’t keep their product or service good.
After multiple failed, uses and attempts both on computers and devices, along with looms, constant hiding behind screens for so-called support I have had to cut ties. I thought this was going to be a lifelong product for my business as it expands, but turns out it was a massive waste of time, energy, and money.
I hope one day to come back and be a raving fan for them but as they continually are unwilling to support customers except by email, and not get to the root cause of the problem, I can’t recommend staying away from this company more. Best of luck to you and them. I hope you can keep up with the market and improve and if you do hopefully I’ll be back. However, it seems like your company may be one of the 90% of businesses that fall in the long run.Show lessPush4success
Super easy!
Love how it is so easy to get Loom started, then pass on the info without having to stop someone else’s train of thought.
Record what you’re seeing on a screen or a video, explain how you got there, and then you have info for your review when they’re ready. They can fix, schedule a time, or record their own video reply!Show lessKb0jik
No option to recover accidentally deleted video.
I was testing this app considering subscription as overall it was very good until today, when my video, after recording could not upload properly. Right next to “try again” button there was a “delete” button, which I pressed accidentally, losing hours of work.
I cannot imagine there is no way to retrieve my recording in a recording app?!?!
Also, why after you press “delete”, there is no warning, protecting you from making a mistake, like “are you sure” or “after this step your recording will be lost” etc. It’s very disappointing and frustrating. So no, I won’t be subscribing to LOOM.Show lessjazza nova
Unable to edit on iPhone
Can’t seem to perform basic edits on the iPhone appWolfie Wales
Will leave 5 star review if it gets fixed
Edit - sometimes it works, sometimes it doesn’t. iOS app is hugely frustrating when it fails to upload a video. Tapping “Retry” flashes a progress bar for a second then you see the error again. There’s no explanation of why it failed to upload. There’s no indication of whether the video you just recorded is stored somewhere in its cache.
Occasionally I’ll discover a week later that a video I thought was stuck has been uploaded.
If they can’t get it to upload I would at least like a way to export the video locally so I can share it in some other way. Without that, I find myself recording a 10 minute detailed instructional video only to find that it’s lost for ever. Then I no longer trust Loom to get it right next time.Show lessJC123456789---
Amazing service. Awful deeplink handling.
For a service with such elegant design from launch, your handling of deep links on mobile is hilariously atrocious. I bet the founder built the first version, and the founder had some aesthetic. Or at least a basic understanding of human factors.
Forcing users who have your app installed into an awful user viewing experience was a hilarious UX decision. That product manager should be fired.
The main reason loom works so well is because viewers could go from clicking a link to watching a video at 1.5x speed in less than two taps. But now… you force people to watch videos in the loom app. The interface is slow, crashes half the time, and shows the team who shipped this trash never even tried to use their own creation.
Stick with mobile web for viewing in all cases. Fire the product manager who forced deeplink viewing on users.Show lesscharlybrwn
It doesn’t even show your face!
BruhTylergggamer123
Best app for video messages and communications
This app is my perfect complement to my psychotherapy practice. I am able to send video messages of good quality to my clients and also I’m cheeky enough to use with my friends too! I love it. It’s so easy to use and I’ve found it to be ALWAYS reliable.jlnash
