I had recently received ingame mail, titled “compensation of event rewards”, it stated that i had unclaimed rewards, even going as far as telling me “please accept them” so i did naturally and the next day i was banned for 24 hours, and after this ban i had noticed missing items from my account for something that wasn’t even my fault to begin with, at this rate, i wouldn’t recommend playing this game if your account is possible at risk of being banned due to developers team
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Response from developer
The account was banned because using too many extra spirit jade, some accounts have been unbanned, if your account still been banned, you can contact our customer service.