Weiser User Reviews

Spectrum Brands, Inc

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New and improved

Re-launched with Halo Select. Functionality works great. Can lock and unlock from anywhere, and alerts are immediate. Geofencing a cool new feature.

Myguy83

15 days ago

Can create account

When creating account it will send code to verified email but when it comes to cell phone it want sent code. I punch in my number again but it still want work. If it still does the same thing tomorrow Monday ask the store to take it back

Mr. Veine

a month ago

Response from developer

Hello Mr. Veine, We'd like to learn more about your experience to help you with the best solution. Please reach out to our Support Team for one-on-one assistance here: https://ca.weiserlock.com/support Thank you, Weiser

Ne fonctionne pas à moitié du temps

Ne se connecte pas…. Non fonctionnel

Skullmario

a month ago

Response from developer

Bonjour Skullmario, Nous aimerions en savoir plus sur votre expérience et vous aider avec l'application Weiser. Veuillez contacter notre équipe d'assistance pour une assistance individuelle ici : https://ca.weiserlock.com/support Merci, Weiser

Seriously bad

With all the technology in the world it is amazing how bad this app is. You go to a part of it and then you can’t go back and have to restart app. It’s also not friendly in being easy to understand. A little effort and it could be so much better. I was able to sign up so I give it that but as for the rest of it just really poorly don.

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Deer wind

2 months ago

Response from developer

Hello Deer wind, We'd like to learn more about your experience to help you with the best solution. Please reach out to our Support Team for one-on-one assistance here: https://ca.weiserlock.com/support Thank you, Weiser

Can’t create account!

App won’t send code to my e-mail address so I can’t create an account. This app has very bad reviews that are over a year old but nothing is being done! No, I won’t call your helpline so don’t bother answering!

Terry 4834

3 months ago

Response from developer

Hello Terry 4834, We're here to assist you in creating your Weiser app account, and to do so, we'd like to gather additional details about your email address. We ask that you please get in touch with our Support Team via phone or email here: https://ca.weiserlock.com/support Thank you, Weiser

Recent release is so so

Auto Unlock radius should be adjustable in distance. It unlocked my door from half a block away.

Lots of bugs with the app.

JamrocPapi

3 months ago

Response from developer

Hello JamrocPapi, We're happy to help you with the best results for your Weiser app. Please follow this link for app release notes: https://ca.weiserlock.com/smart-locks/app/app-release-notes and contact our Support Team that can assist with troubleshooting: https://ca.weiserlock.com/support Thank you, Weiser

This is garbage

Bought the lock but the app won’t let me create an account. How am I suppose to set up codes????

Rambo2854

3 months ago

Response from developer

Hello Rambo2854, We'd like to learn more about your experience and help you create your Weiser app account. Please reach out to our Support Team for one-on-one assistance here: https://ca.weiserlock.com/support Thank you, Weiser

App disconnected

I bought this lock because of the remote function, but the reality is the app is always disconnected even when my phone is connected with the same wifi network at home.

jinye lin

4 months ago

Response from developer

Hello Jinye Lin, Please try removing and reinserting the battery holder in the lock to refresh the cloud connection. Next, try the steps in this link to improve your Wi-Fi connectivity: https://ca.weiserlock.com/support/troubleshooting/support-articles/smart-locks-wi-fi-connection Should you need further support, our team is happy to help you here: https://ca.weiserlock.com/support Thank you, Weiser

Serrure HALO CLAVIER jumelage Bluetooth

Après 8 jours consécutifs à tenter de jumeler «sans succès » le Bluetooth à la serrure en titre, j’ai recommencé la procédure de jumelage mais en sélectionnant plutôt la serrure « HALO ÉCRAN TACTILE ».

Résultat: la procédure a duré 5 minutes environ.Tout fonctionne à merveille. Code, verrouillage à distance, automatique , mode vacances etc.

À l’équipe de Weiser: dans la procédure d’installation, vérifiez que le choix HALO CLAVIER est reconnu dans votre application; ce qui ne semble pas être le cas en ce moment.

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danonthebus

5 months ago

Impossible de créer un compte Weiser

J ai essayé avec plusieurs appareils. Que se soit avec une connexion wifi ou LTE ca ne fonctionne pas.

Alran69

5 months ago

Response from developer

Bonjour Alran69, Pour coupler le Halo à l'application via Bluetooth, veuillez suivre les étapes ci-dessous : 1. Effectuez une réinitialisation d'usine de la serrure. 2. Supprimez le verrou de l'application et effacez-le de la liste Bluetooth du téléphone. 3. Forcez la fermeture de l'application et relancez-la. Ajoutez le verrou à l'application. Veuillez également vérifier les éléments suivants : a. Le routeur doit être à portée de verrouillage (150 pieds). b. Le signal WiFi doit être de 2,4 GHz avec le cryptage WPA2. c. Le réseau ne peut pas être masqué. (S'il est masqué, affichez-le, ajoutez un verrou au réseau, puis masquez-le à nouveau.) Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter en nous envoyant une note ici ou en nous appelant au 1-800-501-9471. Merci, Weiser