Impossible de créer un compte Weiser
Response from developer
Bonjour Alran69, Pour coupler le Halo à l'application via Bluetooth, veuillez suivre les étapes ci-dessous : 1. Effectuez une réinitialisation d'usine de la serrure. 2. Supprimez le verrou de l'application et effacez-le de la liste Bluetooth du téléphone. 3. Forcez la fermeture de l'application et relancez-la. Ajoutez le verrou à l'application. Veuillez également vérifier les éléments suivants : a. Le routeur doit être à portée de verrouillage (150 pieds). b. Le signal WiFi doit être de 2,4 GHz avec le cryptage WPA2. c. Le réseau ne peut pas être masqué. (S'il est masqué, affichez-le, ajoutez un verrou au réseau, puis masquez-le à nouveau.) Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter en nous envoyant une note ici ou en nous appelant au 1-800-501-9471. Merci, Weiser
App doesn’t work
Response from developer
Hello Jenn1514!, The issue you are experiencing would be with your email address you are using. You will need to contact your email provider to have the issue fixed or use a different email. If you have any further questions or concerns, please contact us here or at 1-800-501-9471. Thank you, Weiser
Poor app performance
Response from developer
Hello RenoDana, We would like to assist you further to ensure your app working properly. Please contact us for one-on-one assistance at 1-800-501-9471. We look forward to hearing from you! Thank you, Weiser
PATHÉTIQUE
Response from developer
Hello, We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. Please check the following: 1. Email address and phone number must be active. 2: The phone needs to be text capable and based in the US or Canada to receive a confirmation code. 3: Code is active for 24 hours. Do not resend it continuously because too many times will result in none of them may work. 4: If the code expires, tap resend to get a new code. 5: Phone number can be used in one account only. 6: Check the spam or junk folder if not in inbox. Please contact our Support Team at 1-800-501-9471 if you need further assistance. Thank you, Weiser
Cannot create account -
Response from developer
Hello canada123#$, To pair the Halo to the app via Bluetooth, please follow the steps below: 1. Perform a factory reset on the lock. 2. Delete the lock from the app and clear it from the phone's Bluetooth list. 3. Force close the app and relaunch. Add the lock to the app. Please also check the following items: a. Router needs to be within lock range (150ft). b. WiFi signal needs to be 2.4GHz with WPA2 encryption. c. Network cannot be hidden. (If hidden, unhide, add lock to the network and then hide again.) Should you have additional questions, please don't hesitate to contact us by sending us a note here or calling us at 1-800-501-9471. Thank you, Weiser
Homekit support
Response from developer
Hello Tarang C, The Weiser app is compatible with the Aura Bluetooth lock and the Halo Wi-Fi locks but is not compatible with HomeKit. If you have any further questions or concerns, please contact us here or at 1-800-501-9471. Thank you, Weiser
Connecting
Not able to open the door when I’m away from home… what do I need to do to fix this problem as that’s why I got the lock in the first place
Response from developer
Hello parent 119, For the Wi-Fi connectivity outside Bluetooth range, the lock will connect to a Wi-Fi network that is 2.4GHz with WPA2 security, making sure the network is not hidden, nor has firewalls. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock. For one-on-one support, please give us a call at 1-800-677-5625. Thank you, Weiser
App says I have no internet but I’m clearly on it
How am I supposed to use my lock properly if I can’t even create an account on the app? I did not see anything on the site that allowed me to make an account….
Response from developer
Hello GWailow, Make sure that you are within Bluetooth range (100 feet, straight line of sight) of the lock. The router needs to be within lock range (150ft) and the Wi-Fi signal needs to be 2.4GHz with WPA2 encryption. The network cannot be hidden. (If hidden, unhide, add lock to the network and then hide again.) Please follow the link below for the instructions on how create an account. If you have any further questions or concerns, please contact us here or at 1-800-501-9471. Thank you, Weiser
Remote wifi connect isn’t possible
After the initial setup and adding finger prints I don’t see the usefulness of the app.
Hopefully the team fixes this. Until then its a 2 star as it loses much of its appeal.
Response from developer
Hello Ronnie-funny-iphone, To ensure that your lock maintains online status, please verify the Wi-Fi network connection is 2.4GHz with WPA2 security, is not hidden, nor has firewalls. Make sure that only one user is logged into the same Weiser app account. If you need further assistance with the app, please contact our Support Team at 1-800-501-9471 or online at: https://ca.weiserlock.com/support/contact-us Thank you, Weiser
Very slow app
Response from developer
Hello niko we, To ensure the app syncs with your lock and maintains a online status, ensure that your phone is connecting to the lock via Bluetooth and that you're not sharing your app account. Verify the Wi-Fi network connection is 2.4GHz with WPA2 security, is not hidden, nor has firewalls. When launching the app, slide the screen down to refresh and wait for the correct lock status to appear. For additional support, Please contact our Support Team at 1-800-501-9471 or online at: https://ca.weiserlock.com/support/contact-us Thank you, Weiser
