Leave a Review ADT Smart Services
Wish hadn’t spent the money!
Long story short we were initially mis-sold what the security was capable of. (We were told facial recognition to auto turn off alarms etc) nothing of the sought it’s all done manually! The app shows The door bell camera which has NEVER WORKED and a ring door bell we had prior to this was incredibly good! But this door bell came with the package and was installed same time and cameras. App shows Constant issues with connections on all cameras all the time and we’ve been paying for a system that is very very poor! I keep getting told from ADT and ADT engineers that apparently the signal comes from America so takes a while to reach!!! Well it doesn’t reach at all! I do not recommend ADT at all. Just robbing our money so we can try and keep what little security this system offers us and needs to keep active payments for memory in case anything happens and MIGHT record it!!! Honestly really regretful purchase. Had system nearly 4yrs now. Been trying to look for other ways but I’m not knowledgeable enough to know how to use cameras we have to change on to a different system!Show lessC13mo
User-Friendly and Feature-Packed, with Room for Improvement
I recently had the opportunity to try out the ADT App, and overall, I found it to be quite intuitive and easy to navigate. The app offers a range of useful features, such as the ability to review highlights and add multiple users, which adds to its convenience. However, I was a bit surprised to find that the app lacks some scheduling options. Specifically, it does not allow for bi-weekly and monthly access periods, and the time parameters are limited to 30-minute increments. This limitation may be a downside for users who require more flexibility in managing their home security. Another aspect that I found slightly bothersome was the push notifications. While they aim to keep you informed about activities around your house, I found them to be overwhelming. As a result, I had to turn off the notifications altogether. On a positive note, the weather forecast feature on the app is quite handy and adds a nice touch to the overall user experience. In conclusion, the ADT App is a solid choice for managing your home security needs. Its user-friendly interface and helpful features make it a convenient tool. However, there is room for improvement, especially in terms of scheduling options and notification management. I hope that ADT will consider these suggestions for future updates to further enhance the app's functionality.Show lessAl iPhone 6
The app just gets more complicated!?
Issues with the app connecting to the actual box aside…
I know that the app was designed to be “easy” but it’s not great in real life usage.
Previous versions had basically a text list of events. Door opened, sensor triggered etc.
The most recent update displays this grouped into a visual timeline of the day called activity.
Problem is now events are grouped together, making it harder to find certain events because icons are never easier to understand without text explaining what it means.
And the list now that it contains video clips scrolls at 2 frames per second.
The list does allow filtering, so I can not show video clips but in doing so the list is now not updating showing a spinner at the top.
We were sold on the fact we could do it all from the app… but the app gets in the way more often than just the manual way of setting an alarm it really isn’t worth the time.Show lessBaldy Pickles