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Problem using earned rewards
The app otherwise works great for ordering. All is well.
The only problem is when I have earned a reward for free fries or something and I clearly have the right item the right number of rewards. I am not incorrect. It doesn’t work on the app and a staff member has to help me when I get to the store almost every time.
I hope they can correct this problem that’s all. still love the food and great customer service at the store. Thank you, Annapolis.!!
And thank you CJ!! Great job helping people!Show lessTara Sparkle
Won’t take payment over the app
The app never takes my payment. I’ve tried every card I own several times and it always says payment failed. No other apps do this. What did I upload my card for then? Very frustrating because I can’t order ahead now.Lindz mw
Outstanding Customer Service
Every employee was personable, professional, helpful and engaged. Great location. Western BBQ burger was cooked perfectly, having a robust flavor, generous amounts of all ingredients and was very juicy. Tater tots were perfectly cooked; delicate crunch on the outside and soft on the inside.
I will definitely be back to this BGR!
Thank you.Show lessFirehouse Subs Gal